[rt-users] RTAddressRegex and ExternalAuth error

[Mauricio Tavares]

On Thu, May 27, 2010 at 10:41 AM,  <borngunners at aol.com> wrote:
> I have installed Net::LDAP in cpan and installed all dependencies. I am
> getting the following error messages after restarting apache2 (fails):
>
> [Wed May 26 18:06:11 2010] [error]: The RTAddressRegexp option is not set in
> the config. Not setting this option results in additional SQL queries to
> check $
> [Wed May 26 18:06:23 2010] [error]: The RTAddressRegexp option is not set in
> the config. Not setting this option results in additional SQL queries to
> check $
> [Wed May 26 14:06:32 2010] [notice] Apache/2.2.11 (Ubuntu)
> PHP/5.2.6-3ubuntu4.5 with Suhosin-Patch mod_perl/2.0.4 Perl/v5.10.0
> configured -- resuming normal$
> [Wed May 26 14:43:40 2010] [notice] caught SIGTERM, shutting down
> [Wed May 26 14:43:43 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in
> @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl
> /u$
> [Wed May 26 14:43:43 2010] [error] Can't load Perl file:
> /opt/rt3/bin/webmux.pl for server UHC:80, exiting...
> [Wed May 26 14:50:22 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in
> @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl
> /u$
> [Wed May 26 14:50:22 2010] [error] Can't load Perl file:
> /opt/rt3/bin/webmux.pl for server UHC:80, exiting...
> [Wed May 26 18:51:11 2010] [error]: The RTAddressRegexp option is not set in
> the config. Not setting this option results in additional SQL queries to
> check $
> [Wed May 26 18:51:22 2010] [error]: The RTAddressRegexp option is not set in
> the config. Not setting this option results in additional SQL queries to
> check $
> [Wed May 26 14:51:32 2010] [notice] Apache/2.2.11 (Ubuntu)
> PHP/5.2.6-3ubuntu4.5 with Suhosin-Patch mod_perl/2.0.4 Perl/v5.10.0
> configured -- resuming normal$
> [Wed May 26 15:01:43 2010] [notice] caught SIGTERM, shutting down
> [Wed May 26 15:01:46 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in
> @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl
> /u$
> [Wed May 26 15:01:46 2010] [error] Can't load Perl file:
> /opt/rt3/bin/webmux.pl for server UHC:80, exiting...
> [Wed May 26 15:15:41 2010] [error] Can't locate RT/Authen/ExternalAuth.pm in
> @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl
> /u$
> [Wed May 26 15:15:41 2010] [error] Can't load Perl file:
> /opt/rt3/bin/webmux.pl for server UHC:80, exiting...
> [Wed May 26 19:16:22 2010] [error]: The RTAddressRegexp option is not set in
> the config. Not setting this option results in additional SQL queries to
> check $
> [Wed May 26 19:16:34 2010] [error]: The RTAddressRegexp option is not set in
> the config. Not setting this option results in additional SQL queries to
> check $
> [Wed May 26 15:16:43 2010] [notice] Apache/2.2.11 (Ubuntu)
> PHP/5.2.6-3ubuntu4.5 with Suhosin-Patch mod_perl/2.0.4 Perl/v5.10.0
> configured -- resuming normal$
>
>
> I am not sure what I am doing wrong. Please help...
>
      I would begin with this guy here:

[Wed May 26 15:01:46 2010] [error] Can't locate
RT/Authen/ExternalAuth.pm in @INC (@INC contains:
/opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /etc/perl /u$

Sounds like the RT path is not right. Was it working before? Did you
install the ubuntu RT package or got it from bestpractical?

>
>
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> Buy a copy at http://rtbook.bestpractical.com
>