[rt-users] Ticket/Display.html is just not controllable

[Kevin Falcone]

On Thu, May 27, 2010 at 09:12:55AM +0200, Wolfram Huettermann wrote:
> Kevin Falcone wrote:
> >On Wed, May 26, 2010 at 09:46:42AM +0200, Wolfram Huettermann wrote:
> >>I am dealing with Ticket/Display.html. What I found out:
> >>
> >>- there is NO change in the page source the  when you change the
> >>Mason-block
> >>- I cannot get any information of the callback-functions used.
> >>
> >>My task was to limit the size of the layers in which you can see the
> >>metadata and the history of the ticket. It is more user-friendly to
> >>scroll them.
> >>
> >>Has anybody an idea how it could work anyway? Or is it just impossible?
> >
> >Without knowing what you did, it is impossible to know what is wrong.
> >However, it sounds like Christian Loos has already implemented a
> >similar module
> >
> >http://github.com/cloos/rt-extension-briefhistory
> >
> 
> I wanted to change the module Ticket/Display.html in the HTML-block.
> But its appearance and its source code  remained the same,  even
> after I  had cut this block. It seems that the <%init%>-block
> creates the module and overlays  the HTML-code.
> 
> I even haven't got any information of the callback-functions in that
> block. Here is the init-block of Ticket/Display.html.

You've not actually said what callbacks you created or how you tried
to overlay Display.html by copying it to local/ or explained what you
want to accomplish, so I'm afraid I can't really guess at what you're
trying to do.  Have you read the documentation on the wiki about
customizing RT?

-kevin
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