[rt-users] see others tickets

[Josh Narins]

Configuration->Queues->Select Your-Shared-Queue

Choose "Group Rights" from the top menubar.

Give "Everyone", or maybe just "Privileged," any rights you want all users to have on that queue.



>

Josh Narins
Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Mobile: (917) 488-6248
Fax: (212) 994-4260
jnarins at seniorbridge.com

SeniorBridge
Managing Complex Chronic Care
http://www.seniorbridge.com


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> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Josef
> Sent: Wednesday, November 03, 2010 8:49 AM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] see others tickets
>
>   Hello,
>      I would like to have a "shared" queue, where would all users see
> others tickets. Not just tickets submited by a user itself. Is this
> even
> possible in RT? Any suggestions, how to set it up?
>
> Thank you,
>      Josef