[rt-users] Can anyone help a n00b with a scrip?

[Emmanuel Lacour]

On Wed, Nov 03, 2010 at 06:55:20AM -0600, Jason Marshall wrote:
> >You just have to set those people as AdminCc of the queue. Rt comes with
> >a default configuration that send notification when a new ticket enter
> >the system, to AdminCc of the queue.
> 
> Thanks Emmanuel!  I looked at this but dismissed it because I
> thought it would spam everyone with OwnTicket rights every time the
> ticket was updated (which isn't what I want).  I will give it a try
> today and see if this works for me!  There's probably a way to say
> "don't spam the AdminCc's" somehow!).
> 


by default, yes AdminCc are notified on ticket creation and also on
ticket reply/comments. You can delete those scrips in
Configuration->Global->Scrips.