[rt-users] see others tickets

[Josh Narins]

I would think you would have to rewrite the query for My Open Tickets for people to see other people's open tickets in the list.

add something like

or ( Queue is 'user' and status != 'resolved' )


>

Josh Narins
Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Mobile: (917) 488-6248
Fax: (212) 994-4260
jnarins at seniorbridge.com

SeniorBridge
Managing Complex Chronic Care
http://www.seniorbridge.com


SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you.-----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Josef
> Sent: Wednesday, November 03, 2010 2:58 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] see others tickets
>
>   I have created a new queue called user, added group rights
> ShowTicket,
> SeeQueue, CreateTicket to a group unpriviliged. Then I have added two
> users. Now, if user1 creates a ticket, he sees it in "My open tickets"
> when he logs in. But if user2 logs in, he doesn't see any tickets in
> his
> "My open tickets" list. I want him to see the ticket of user1, so he
> won't report the same problem as user1.
>
> Dne 11/3/10 1:56 PM, Emmanuel Lacour napsal(a):
> > On Wed, Nov 03, 2010 at 01:49:13PM +0100, Josef wrote:
> >>   Hello,
> >>      I would like to have a "shared" queue, where would all users
> see
> >> others tickets. Not just tickets submited by a user itself. Is this
> >> even possible in RT? Any suggestions, how to set it up?
> >>
> > Sure, just go to Configuration->Queue->YourQueue->GroupRights and
> grant
> > "ShowTicket" to pseudo group "Unpriviledged".
> >