[rt-users] see others tickets

[Josef]

  So RT can't do this? It's not very usefull, since when some service 
gets down, we would have numerous of duplicite issues, as all users 
would try to report it...

Dne 11/3/10 8:04 PM, Josh Narins napsal(a):
> I would think you would have to rewrite the query for My Open Tickets for people to see other people's open tickets in the list.
>
> add something like
>
> or ( Queue is 'user' and status != 'resolved' )
>
>
> Josh Narins
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>> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
>> bounces at lists.bestpractical.com] On Behalf Of Josef
>> Sent: Wednesday, November 03, 2010 2:58 PM
>> To: rt-users at lists.bestpractical.com
>> Subject: Re: [rt-users] see others tickets
>>
>>    I have created a new queue called user, added group rights
>> ShowTicket,
>> SeeQueue, CreateTicket to a group unpriviliged. Then I have added two
>> users. Now, if user1 creates a ticket, he sees it in "My open tickets"
>> when he logs in. But if user2 logs in, he doesn't see any tickets in
>> his
>> "My open tickets" list. I want him to see the ticket of user1, so he
>> won't report the same problem as user1.
>>
>> Dne 11/3/10 1:56 PM, Emmanuel Lacour napsal(a):
>>> On Wed, Nov 03, 2010 at 01:49:13PM +0100, Josef wrote:
>>>>    Hello,
>>>>       I would like to have a "shared" queue, where would all users
>> see
>>>> others tickets. Not just tickets submited by a user itself. Is this
>>>> even possible in RT? Any suggestions, how to set it up?
>>>>
>>> Sure, just go to Configuration->Queue->YourQueue->GroupRights and
>> grant
>>> "ShowTicket" to pseudo group "Unpriviledged".
>>>