[rt-users] see others tickets

[Josh Narins]

Offhand I don't know where the query for Unprivileged user's homepage is stored.

I'm sure that if you can find it, it can be altered to show almost anything.

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Josef
> Sent: Wednesday, November 03, 2010 4:47 PM
> Cc: 'rt-users at lists.bestpractical.com'
> Subject: Re: [rt-users] see others tickets
> 
>   Yes, but only priviledged users see this... I don't want end users to
> change my settings. Unpriviledged user sees only its requests, or is
> there a way to add Newest Unowned dashboard to them?
> 
> Dne 11/3/10 9:42 PM, Josh Narins napsal(a):
> > Sorry, not "Queue," but saved-search/dashboard.
> >
> >> -----Original Message-----
> >> From: Josh Narins
> >> Sent: Wednesday, November 03, 2010 4:42 PM
> >> To: 'Josef'
> >> Cc: rt-users at lists.bestpractical.com
> >> Subject: RE: [rt-users] see others tickets
> >>
> >> That's what the "Newest Unowned Tickets" queue is for, the default
> >> second box in the left column of the home page is for.
> >>
> >>> -----Original Message-----
> >>> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> >>> bounces at lists.bestpractical.com] On Behalf Of Josef
> >>> Sent: Wednesday, November 03, 2010 4:39 PM
> >>> Cc: rt-users at lists.bestpractical.com
> >>> Subject: Re: [rt-users] see others tickets
> >>>
> >>>    So RT can't do this? It's not very usefull, since when some
> service
> >>> gets down, we would have numerous of duplicite issues, as all users
> >>> would try to report it...
> >>>
> >>> Dne 11/3/10 8:04 PM, Josh Narins napsal(a):
> >>>> I would think you would have to rewrite the query for My Open
> >> Tickets
> >>> for people to see other people's open tickets in the list.
> >>>> add something like
> >>>>
> >>>> or ( Queue is 'user' and status != 'resolved' )
> >>>>
> >>>>
> >>>> Josh Narins
> >>>> Director of Application Development
> >>>> SeniorBridge
> >>>> 845 Third Ave
> >>>> 7th Floor
> >>>> New York, NY 10022
> >>>> Tel: (212) 994-6194
> >>>> Mobile: (917) 488-6248
> >>>> Fax: (212) 994-4260
> >>>> jnarins at seniorbridge.com
> >>>>
> >>>> SeniorBridge
> >>>> Managing Complex Chronic Care
> >>>> http://www.seniorbridge.com
> >>>>
> >>>>
> >>>> SeniorBridge Statement of Confidentiality: The contents of this
> >> email
> >>> message are intended for the exclusive use of the addressee(s) and
> >> may
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> >>> recipient is strictly prohibited. In said event, kindly reply to
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> >>> your system. Thank you.-----Original Message-----
> >>>>> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> >>>>> bounces at lists.bestpractical.com] On Behalf Of Josef
> >>>>> Sent: Wednesday, November 03, 2010 2:58 PM
> >>>>> To: rt-users at lists.bestpractical.com
> >>>>> Subject: Re: [rt-users] see others tickets
> >>>>>
> >>>>>     I have created a new queue called user, added group rights
> >>>>> ShowTicket,
> >>>>> SeeQueue, CreateTicket to a group unpriviliged. Then I have added
> >>> two
> >>>>> users. Now, if user1 creates a ticket, he sees it in "My open
> >>> tickets"
> >>>>> when he logs in. But if user2 logs in, he doesn't see any tickets
> >> in
> >>>>> his
> >>>>> "My open tickets" list. I want him to see the ticket of user1, so
> >> he
> >>>>> won't report the same problem as user1.
> >>>>>
> >>>>> Dne 11/3/10 1:56 PM, Emmanuel Lacour napsal(a):
> >>>>>> On Wed, Nov 03, 2010 at 01:49:13PM +0100, Josef wrote:
> >>>>>>>     Hello,
> >>>>>>>        I would like to have a "shared" queue, where would all
> >> users
> >>>>> see
> >>>>>>> others tickets. Not just tickets submited by a user itself. Is
> >>> this
> >>>>>>> even possible in RT? Any suggestions, how to set it up?
> >>>>>>>
> >>>>>> Sure, just go to Configuration->Queue->YourQueue->GroupRights
> and
> >>>>> grant
> >>>>>> "ShowTicket" to pseudo group "Unpriviledged".
> >>>>>>