[rt-users] see others tickets

[Josef]

  Yes, but only priviledged users see this... I don't want end users to 
change my settings. Unpriviledged user sees only its requests, or is 
there a way to add Newest Unowned dashboard to them?

Dne 11/3/10 9:42 PM, Josh Narins napsal(a):
> Sorry, not "Queue," but saved-search/dashboard.
>
>> -----Original Message-----
>> From: Josh Narins
>> Sent: Wednesday, November 03, 2010 4:42 PM
>> To: 'Josef'
>> Cc: rt-users at lists.bestpractical.com
>> Subject: RE: [rt-users] see others tickets
>>
>> That's what the "Newest Unowned Tickets" queue is for, the default
>> second box in the left column of the home page is for.
>>
>>> -----Original Message-----
>>> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
>>> bounces at lists.bestpractical.com] On Behalf Of Josef
>>> Sent: Wednesday, November 03, 2010 4:39 PM
>>> Cc: rt-users at lists.bestpractical.com
>>> Subject: Re: [rt-users] see others tickets
>>>
>>>    So RT can't do this? It's not very usefull, since when some service
>>> gets down, we would have numerous of duplicite issues, as all users
>>> would try to report it...
>>>
>>> Dne 11/3/10 8:04 PM, Josh Narins napsal(a):
>>>> I would think you would have to rewrite the query for My Open
>> Tickets
>>> for people to see other people's open tickets in the list.
>>>> add something like
>>>>
>>>> or ( Queue is 'user' and status != 'resolved' )
>>>>
>>>>
>>>> Josh Narins
>>>> Director of Application Development
>>>> SeniorBridge
>>>> 845 Third Ave
>>>> 7th Floor
>>>> New York, NY 10022
>>>> Tel: (212) 994-6194
>>>> Mobile: (917) 488-6248
>>>> Fax: (212) 994-4260
>>>> jnarins at seniorbridge.com
>>>>
>>>> SeniorBridge
>>>> Managing Complex Chronic Care
>>>> http://www.seniorbridge.com
>>>>
>>>>
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>>>>> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
>>>>> bounces at lists.bestpractical.com] On Behalf Of Josef
>>>>> Sent: Wednesday, November 03, 2010 2:58 PM
>>>>> To: rt-users at lists.bestpractical.com
>>>>> Subject: Re: [rt-users] see others tickets
>>>>>
>>>>>     I have created a new queue called user, added group rights
>>>>> ShowTicket,
>>>>> SeeQueue, CreateTicket to a group unpriviliged. Then I have added
>>> two
>>>>> users. Now, if user1 creates a ticket, he sees it in "My open
>>> tickets"
>>>>> when he logs in. But if user2 logs in, he doesn't see any tickets
>> in
>>>>> his
>>>>> "My open tickets" list. I want him to see the ticket of user1, so
>> he
>>>>> won't report the same problem as user1.
>>>>>
>>>>> Dne 11/3/10 1:56 PM, Emmanuel Lacour napsal(a):
>>>>>> On Wed, Nov 03, 2010 at 01:49:13PM +0100, Josef wrote:
>>>>>>>     Hello,
>>>>>>>        I would like to have a "shared" queue, where would all
>> users
>>>>> see
>>>>>>> others tickets. Not just tickets submited by a user itself. Is
>>> this
>>>>>>> even possible in RT? Any suggestions, how to set it up?
>>>>>>>
>>>>>> Sure, just go to Configuration->Queue->YourQueue->GroupRights and
>>>>> grant
>>>>>> "ShowTicket" to pseudo group "Unpriviledged".
>>>>>>