[rt-users] Rép. : Re: script : custom action by ticket creation or modification

[Horst Kriegers]

Hello,
 
sorry, I don't understand how to consider the Ticket Creating.
Can you assist me ?
 
Thanks a lot
Horst

>>> Le Mardi, 29. Juin 2010 à  17:01, Kevin Falcone
<falcone at bestpractical.com> a écrit :

On Tue, Jun 29, 2010 at 10:09:19AM +0200, Horst Kriegers wrote:
>    the following scrip works only "On transaction" but not wen a new
ticket is created.
>    What is wrong ?

Your condition says "only work when this is a custom field change", it
doesn't consider Create types at all.

-kevin

>    - Condition : User Defined
>    - Custom condition :
> 
>    my $trans = $self->TransactionObj;
>    my $ticket = $self->TicketObj;
> 
>    if ($trans->Type eq 'CustomField') {
>      my $cf = new RT::CustomField($RT::SystemUser);
>      $cf->LoadByName(Queue => $ticket->QueueObj->id, Name =>
"Qualification securite");
>      return 0 unless $cf->id;
> 
>      if ($trans->Field == $cf->id && $trans->NewValue eq "Oui") {
>        return 1;
>      }
> 
>    }
>    return 0;

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