[rt-users] Rép. : Re: script : custom action by ticket creation or modification

[Kenneth Crocker]

Hort,

Try this:

# Check for Ticket Status changed to "Created"

my $trans = $self->TransactionObj;

return 0 unless ($trans->Type eq "Status" &&
                       $trans->NewValue eq "Create");

Then follow with your code.

Kenn
LBNL

On Fri, Nov 5, 2010 at 7:25 AM, Horst Kriegers <Horst.Kriegers at loro.ch>wrote:

>  Hello,
>
> sorry, I don't understand how to consider the Ticket Creating.
> Can you assist me ?
>
> Thanks a lot
> Horst
>
> >>> Le Mardi, 29. Juin 2010 à  17:01, Kevin Falcone <
> falcone at bestpractical.com> a écrit :
>   On Tue, Jun 29, 2010 at 10:09:19AM +0200, Horst Kriegers wrote:
> >    the following scrip works only "On transaction" but not wen a new
> ticket is created.
> >    What is wrong ?
>
> Your condition says "only work when this is a custom field change", it
> doesn't consider Create types at all.
>
> -kevin
>
> >    - Condition : User Defined
> >    - Custom condition :
> >
> >    my $trans = $self->TransactionObj;
> >    my $ticket = $self->TicketObj;
> >
> >    if ($trans->Type eq 'CustomField') {
> >      my $cf = new RT::CustomField($RT::SystemUser);
> >      $cf->LoadByName(Queue => $ticket->QueueObj->id, Name =>
> "Qualification securite");
> >      return 0 unless $cf->id;
> >
> >      if ($trans->Field == $cf->id && $trans->NewValue eq "Oui") {
> >        return 1;
> >      }
> >
> >    }
> >    return 0;
>
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