[rt-users] Merging CFs

[Jean-Philippe Houde]

I finally was able to do it using the information on this wiki page

http://wiki.bestpractical.com/view/OnMerge



On 10-11-10 11:59 AM, "Jean-Philippe Houde" <jphml at videotron.ca> wrote:

> Hi Emmanuel,
> 
> Thanks for your reply. If it can be done through scrip, would it be possible
> to give me a short example that I can start with.
> 
> Thanks,
> 
> Jean-Philippe
> 
> 
> On 10-11-10 10:53 AM, "Emmanuel Lacour" <elacour at easter-eggs.com> wrote:
> 
>> On Wed, Nov 10, 2010 at 09:39:07AM -0500, Jean-Philippe Houde wrote:
>>> Hi,
>>> 
>>> Quick question regarding Custom Fields. We are using RT 3.8.0 and I'm trying
>>> the following:
>>> 
>>> 1. Ticket #1 with a test CF with a value of "test1"
>>> 2. Ticket #2 with a test CF with a value of "test2"
>>> 3. Merging #2 into #1
>>> 
>>> What I'd like to end up with is to have the test CF showing both values
>>> (test1 and test2) when I go to the merged ticket (#1 in that case). But
>>> unfortunately, ticket #1 only show it's original value of "test1". The
>>> "test2" value seems to "disappear".
>>> 
>>> I've tried "Enter multiple values" as a CF type but it doesn't seems to do
>>> it. Is there a way to do that?
>>> 
>> 
>> that's how RT works actually, it does not merge customfields on ticket
>> merge.
>> 
>> you have to modify RT code for this (see method MergeInto in
>> lib/RT/Ticket_Overlay.pm).
>> 
>> (may be done by a scrip on transaction of type Link with field
>> MergedInto)
>> 
> 
>