[rt-users] Merging CFs

[Jean-Philippe Houde]

Hi Emmanuel,

Thanks for your reply. If it can be done through scrip, would it be possible
to give me a short example that I can start with.

Thanks,

Jean-Philippe


On 10-11-10 10:53 AM, "Emmanuel Lacour" <elacour at easter-eggs.com> wrote:

> On Wed, Nov 10, 2010 at 09:39:07AM -0500, Jean-Philippe Houde wrote:
>> Hi,
>> 
>> Quick question regarding Custom Fields. We are using RT 3.8.0 and I'm trying
>> the following:
>> 
>> 1. Ticket #1 with a test CF with a value of "test1"
>> 2. Ticket #2 with a test CF with a value of "test2"
>> 3. Merging #2 into #1
>> 
>> What I'd like to end up with is to have the test CF showing both values
>> (test1 and test2) when I go to the merged ticket (#1 in that case). But
>> unfortunately, ticket #1 only show it's original value of "test1". The
>> "test2" value seems to "disappear".
>> 
>> I've tried "Enter multiple values" as a CF type but it doesn't seems to do
>> it. Is there a way to do that?
>> 
> 
> that's how RT works actually, it does not merge customfields on ticket
> merge.
> 
> you have to modify RT code for this (see method MergeInto in
> lib/RT/Ticket_Overlay.pm).
> 
> (may be done by a scrip on transaction of type Link with field
> MergedInto)
>