[rt-users] custom fields that apply to 'ticket transactions' onlyshowing on ticket create

[Kris Germann]

Ruslan,

Thank you, I've also forgot to mention that I'd like to keep the way the content of the custom field displays in the transaction body with 'ticket transactions' I may be wishing too much but who knows...

Kris Germann

Supervisor, Sales & Technical Support
Fibernetics Corp

Sent wirelessly from my BlackBerry device on the Bell network.
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-----Original Message-----
From: Ruslan Zakirov <ruz at bestpractical.com>
Sender: ruslan.zakirov at gmail.com
Date: Thu, 11 Nov 2010 21:42:03 
To: Kris Germann<kris_germann at 295.ca>
Cc: RT Users<rt-users at lists.bestpractical.com>
Subject: Re: [rt-users] custom fields that apply to 'ticket transactions' only
 showing on ticket create

Hi

Then you should apply cf only to tickets. Transaction cfs are for every
update on a ticket.

Regards, Ruslan. From phone.
2010 11 11 18:46 пользователь "Kris Germann" <kris_germann at 295.ca> написал:
> Is there a way to show a mandatory custom field ONLY when the ticket is
> first created?
>
> I want people to enter phone numbers and dates of technical issues,
> however now they are being asked to enter them again when resolving the
> ticket, which really there is no point to since it's recorded already...
> --
>
> Kris
> Supervisor, Sales & Technical Support
> Fibernetics Corporation
> 605 Boxwood Drive
> Cambridge ON, N3E1A5

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