[rt-users] Automatically opening stalled tickets / OpenTicketAndComment

[Kevin Falcone]

On Thu, Nov 11, 2010 at 06:03:20PM +0000, Keith Edmunds wrote:
> We use the rt-crontool with Tom Lanyon's OpenTicketAndComment.pm module to
> automatically open stalled tickets after a week, and this worked very well
> with RT3.6.
> 
> We've recently upgraded to 3.8.8, and we now get this error:
> 
> Can't call method "Message" on an undefined value
> at /usr/share/request-tracker3.8/lib/RT/Action/AutoOpen.pm line 77. 5190:
> Processing without transaction, some conditions and actions may fail.
> Consider using --transaction argument
> 
> I can see from the list that someone else had a similar problem when
> moving from 3.6 to 3.8, but I didn't find a solution.

You don't provide the command line you're using, but I bet you're not
passing --transaction.  That stopped being an implicit argument in 3.8
(it defaulted to --transaction first in 3.6)

-kevin

> Can anyone shed any light on this? For completeness, Tom's module is
> attached.
> 
> Thanks,
> Keith


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