[rt-users] Controlling outgoing e-mails for new RT tickets

[Shannon Adams]

RT 3.8.8

I am trying to come up with a way to only send outbound/auto response e-mails 
for new RT tickets if the ticket is auto created based on an inbound email.  
That part is working fine.  But, if I use the "new ticket in" button and change 
the requester to an outbound e-mail address, it will send the requester an 
e-mail that comes from an "On Create"/Action "Autoreply To Requestors" scrip I 
have for the queue selected.  I do not want that scrip to fire if the a new 
ticket is created using the "new ticket in" button within RT.  It should only 
apply if a new ticket is created based on an inbound email to the queue.  Is 
there a way to do this?

Thanks.