[rt-users] Controlling outgoing e-mails for new RT tickets

[Emmanuel Lacour]

On Sun, Nov 14, 2010 at 12:15:27PM -0800, Shannon Adams wrote:
> RT 3.8.8
> 
> I am trying to come up with a way to only send outbound/auto response e-mails 
> for new RT tickets if the ticket is auto created based on an inbound email.  
> That part is working fine.  But, if I use the "new ticket in" button and change 
> the requester to an outbound e-mail address, it will send the requester an 
> e-mail that comes from an "On Create"/Action "Autoreply To Requestors" scrip I 
> have for the queue selected.  I do not want that scrip to fire if the a new 
> ticket is created using the "new ticket in" button within RT.  It should only 
> apply if a new ticket is created based on an inbound email to the queue.  Is 
> there a way to do this?
> 

Look here: http://wiki.bestpractical.com/view/OnCreateFromEmail

;)