[rt-users] Editing the issue statement

[Kenneth Crocker]

Dave,

Set your RT_SiteConfig.pm settings to:

*Set($MessageBoxWrap, "HARD");*
*Set($MessageBoxRichText, 0);
*

*Set($PlainTextPre, 1);*
*Set($PlainTextMono, 1);*

This works for us.

Kenn
LBNL

On Mon, Nov 15, 2010 at 11:01 AM, CLOSE Dave (DAE) <
Dave.Close at us.thalesgroup.com> wrote:

> I have a few tickets which, when opened, did not properly wrap lines.
> The entire issue statement is a single line. When the ticket is selected
>  and the issue is displayed, RT only shows me the left-most characters
> of the statement. Is there a way to edit that statement to insert the
> needed NL characters? (RT 3.8.7 on Linux)
> --
> Dave Close, Thales Avionics, Irvine California USA
> Software integration and performance testing
> cell +1 949 394 2124, dave.close at us.thalesgroup.com
>
> I don't send HTML email and I prefer not to receive it.
> HTML email is ugly and a significant security exposure.
>
>
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