[rt-users] RT 3.8.7 - Need urgent help to configure RT::FM
Kevin Falcone
falcone at bestpractical.com
Tue Nov 16 10:02:56 EST 2010
On Tue, Nov 16, 2010 at 01:57:52PM +0000, Rithy R wrote:
> Please ... any one can help me...
As mentioned in the bug report you filed, it is hard to help without
knowing more about your actual config (preferably from Configuration
-> Tools -> System COnfiguration) and what you mean by 'the sla
extension stopped working'
I've run RTFM and SLA together without issue
-kevin
>
> ----------------------------------------------------------------------------------------------
>
> From: rithy4u_os at hotmail.com
> To: rt-users at lists.bestpractical.com
> Date: Mon, 15 Nov 2010 09:16:08 +0000
> Subject: [rt-users] RT 3.8.7 - How to configure RT::FM along with RT::Extension::SLA?
>
> Dear RT Community,
> My RT was working with with below config:
> Set(@Plugins, qw(
> RT::Extension::SLA
> ));
> After setup RTFM 2.4.2 my config look like this:
> Set(@Plugins, qw(
> RT::Extension::SLA
> RT::FM
> ));
> Once I restart apache, I found RTFM link in my RT home page but when new ticket is created, my
> SLA extension stop working and it is no longer change the due date based on SLA setup.
> Please kindly help to advise.
> Regards,
> Rithy
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