[rt-users] RT 3.8.7 - Need urgent help to configure RT::FM

[Kevin Falcone]

On Tue, Nov 16, 2010 at 01:57:52PM +0000, Rithy R wrote:
>    Please ... any one can help me...

As mentioned in the bug report you filed, it is hard to help without
knowing more about your actual config (preferably from Configuration
-> Tools -> System COnfiguration) and what you mean by 'the sla
extension stopped working'

I've run RTFM and SLA together without issue

-kevin

> 
>    ----------------------------------------------------------------------------------------------
> 
>    From: rithy4u_os at hotmail.com
>    To: rt-users at lists.bestpractical.com
>    Date: Mon, 15 Nov 2010 09:16:08 +0000
>    Subject: [rt-users] RT 3.8.7 - How to configure RT::FM along with RT::Extension::SLA?
> 
>    Dear RT Community,
>    My RT was working with with below config:
>    Set(@Plugins, qw(
>            RT::Extension::SLA
>    ));
>    After setup RTFM 2.4.2 my config look like this:
>    Set(@Plugins, qw(
>            RT::Extension::SLA
>            RT::FM
>    ));
>    Once I restart apache, I found RTFM link in my RT home page but when new ticket is created, my
>    SLA extension stop working and it is no longer change the due date based on SLA setup.
>    Please kindly help to advise.
>    Regards,
>    Rithy
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