[rt-users] RT 3.8.7 - Need urgent help to configure RT::FM

[Rithy R]

Hi Kevin,Let me try to explain the case. I installed RT 3.8.7 and SLA Extension 0.03. I have configured my RT_SiteConfig.pm as below:+++++#other settings#SLA configSet(@Plugins, qw(RT::Extension::SLA));#other settings+++++then I installed RTFM 2.4.1 but since I cannot new article with some error, I upgraded it to RTFM 2.4.2.After researching for some best practice I found a good setting and I apply it to my RT_SiteConfig.pm as below:+++++#other settings#SLA configSet(@Plugins, qw(RT::Extension::SLA RT::FM));#other settings+++++After I applied the setting, restart apache I found RTFM menu in RT 3.8.7 web interface (I logged in as root). I can create article at this time. The problem is, when create new ticket, my SLA extension assigned correct sla level I set up but it never change due date/time like before. What are missing here? Can you advise your configuration that made these two extensions work together? I do appreciate your advice and wish all the best.Regards,Rithy> Date: Tue, 16 Nov 2010 10:02:56 -0500> From: falcone at bestpractical.com> To: rt-users at lists.bestpractical.com> Subject: Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM> > On Tue, Nov 16, 2010 at 01:57:52PM +0000, Rithy R wrote:> > Please ... any one can help me...> > As mentioned in the bug report you filed, it is hard to help without> knowing more about your actual config (preferably from Configuration> -> Tools -> System COnfiguration) and what you mean by 'the sla> extension stopped working'> > I've run RTFM and SLA together without issue> > -kevin> > > > > ----------------------------------------------------------------------------------------------> > > > From: rithy4u_os at hotmail.com> > To: rt-users at lists.bestpractical.com> > Date: Mon, 15 Nov 2010 09:16:08 +0000> > Subject: [rt-users] RT 3.8.7 - How to configure RT::FM along with RT::Extension::SLA?> > > > Dear RT Community,> > My RT was working with with below config:> > Set(@Plugins, qw(> > RT::Extension::SLA> > ));> > After setup RTFM 2.4.2 my config look like this:> > Set(@Plugins, qw(> > RT::Extension::SLA> > RT::FM> > ));> > Once I restart apache, I found RTFM link in my RT home page but when new ticket is created, my> > SLA extension stop working and it is no longer change the due date based on SLA setup.> > Please kindly help to advise.> > Regards,> > Rithy 		 	   		  
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