[rt-users] No permission to create tickets email bounce

[Josh Narins]

> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> Sent: Wednesday, November 17, 2010 4:47 PM
> Subject: [rt-users] No permission to create tickets email bounce
>
> Running RT 3.8.8
>
>
> I have one user within our company who cannot create RT tickets.  She
> was able
> to for years until recently.  I can't tell what changed.  All other
> users can
> create tickets fine and they appear to be setup just like this one
> user.  When
> she sends an email in to the address setup to auto create a ticket, she
> gets an
> email bounce like this:
>
> From: "RT CorrespondAddressNotSet"
> <RT_CorrespondAddressNotSet at rt.companyname.com>
> To: cbreidenbach at companyname.com
> Sent: Wednesday, November 17, 2010 4:14:34 PM
> Subject: Ticket creation failed: Fwd: Need help
>
> No permission to create tickets in the queue 'IT.Help'
>
> Any suggestion on how to fix this?
>

I am seeing the same issue. A user who used to be able to create tickets no longer can. This is not a privileged user, and "Everyone" has the right to Create Tickets.

Coincidentially, the queue is called 'ITHelp'.





Josh Narins
Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Mobile: (917) 488-6248
Fax: (212) 994-4260
jnarins at seniorbridge.com

SeniorBridge
Managing Complex Chronic Care
http://www.seniorbridge.com



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