[rt-users] No permission to create tickets email bounce

[Christian Loos]

You should check if the user is disabled!

Am 17.11.2010 22:46, schrieb Shannon Adams:
> Running RT 3.8.8
> 
> 
> I have one user within our company who cannot create RT tickets.  She was able 
> to for years until recently.  I can't tell what changed.  All other users can 
> create tickets fine and they appear to be setup just like this one user.  When 
> she sends an email in to the address setup to auto create a ticket, she gets an 
> email bounce like this:
> 
> From: "RT CorrespondAddressNotSet" 
> <RT_CorrespondAddressNotSet at rt.companyname.com>
> To: cbreidenbach at companyname.com
> Sent: Wednesday, November 17, 2010 4:14:34 PM
> Subject: Ticket creation failed: Fwd: Need help
> 
> No permission to create tickets in the queue 'IT.Help'
> 
> Any suggestion on how to fix this?
> 
> Thanks.
> 
> 
>       
>