[rt-users] The new "ticket lifecycle" state engine... What is it?

[Jesse Vincent]

On Thu 18.Nov'10 at 10:58:26 -0500, Josh Narins wrote:
> I don't think I'll have any problem convincing people to upgrade to RT4.0 when
> it comes out, since management already seeks to have Date custom fields, but I
> was wondering what the ticket lifecycle state engine, mentioned here[1], is.
> 
>

Have a look in etc/RT_Config.pm at the %Lifecycles section

> 
> [1] - http://blog.bestpractical.com/2010/09/
> rt-394-first-development-release-leading-to-rt-400.html
> 
> 
> 
> Josh Narins
> 
> Director of Application Development
> SeniorBridge
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