[rt-users] The new "ticket lifecycle" state engine... What is it?

[Josh Narins]

I don't think I'll have any problem convincing people to upgrade to RT4.0 when it comes out, since management already seeks to have Date custom fields, but I was wondering what the ticket lifecycle state engine, mentioned here[1], is.

[1] - http://blog.bestpractical.com/2010/09/rt-394-first-development-release-leading-to-rt-400.html


Josh Narins

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