[rt-users] User Display List Restriction..
Narayanaswamy, Nagaraj
Nagaraj.Narayanaswamy at tekelec.com
Mon Nov 22 11:40:50 EST 2010
Hello RT Gurus,
A RT newbie question..
Is there a way to restrict the list of users to only the users of the queue?? We have several queues here and when a tickets comes into a particular queue, and if a person managing the queue for that day wants to assign the ticket to a particular user, all the users registered in RT are displayed, which might be the entire company .
Instead here we would like to restrict it to only the users with authority to work on the queue.
Thanks,
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