[rt-users] User Display List Restriction..

[John Arends]

Everyone in your entire company has the ability to own tickets in every 
queue? Sounds like you need to adjust your permissions.

On 11/22/10 10:40 AM, Narayanaswamy, Nagaraj wrote:
>
> Hello RT Gurus,
>
> A RT newbie question..
>
> Is there a way to restrict the list of users to only the users of the 
> queue??  We have several queues here and when a tickets comes into a 
> particular queue, and if a person managing the queue for that day 
> wants to assign the ticket to a particular user, all the users 
> registered in RT are displayed, which might be the entire company .
>
>  Instead here we would like to restrict it to only the users with 
> authority to work on the queue.
>
> Thanks,
>


-- 
John Arends
jarends at illinois.edu
Network Analyst
College of ACES ITCS
University of Illinois at Urbana-Champaign

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