[rt-users] rt with freeside

Ravi crrao at goldenit.net.au
Mon Nov 22 19:41:40 EST 2010


Hi,

i installed freeside in my system, i accedentally set Ticketing system set
to RT_External
 it should be RT_internal,  after setting RT_External my freeside
webinterface not working

 where can i set back to RT_internal

Ravi


-----Original Message-----
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Subject: RT-Users Digest, Vol 80, Issue 76

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Today's Topics:

   1. numeric search RTFM (Ingo.Itter at ages.de)
   2. Re: ProcessCustomfieldUpdates in a perl shell script
      (Emmanuel Lacour)
   3. Re: RTx::BecomeUser vs RT::Authen::ExternalAuth
      (muellejo at aschendorff.de)
   4. RT 3.8.4 - adding comments with Google Chrome (Gary Holmes)
   5. scrip to send email suddenly stopped working (John Alberts)
   6. RT 3.9.6 Search Features Missing. (Roman Steven)
   7. Re: RT 3.9.6 Search Features Missing. (Jesse Vincent)


----------------------------------------------------------------------

Message: 1
Date: Mon, 22 Nov 2010 13:53:17 +0100
From: Ingo.Itter at ages.de
To: rt-users at lists.bestpractical.com
Subject: [rt-users] numeric search RTFM
Message-ID:
	<OFD82A1E13.788DA9FC-ONC12577E3.0046972F-C12577E3.0046CC19 at ages.de>
Content-Type: text/plain; charset="utf-8"

Hello,

i try to search an RTFM Articel with the Topic "Error Number 8016" by i've 
got no results.
I think, if i query a nummer, the system search only Articel Numbers ? 
Is that true and how can i search numeric Phases ?

Greetings from Germany
Ingo

_______________________________________________________________________
Gesch?ftsf?hrer: Rolf Herzog, Thomas Benk
AGES Maut System GmbH & Co. KG
AG D?sseldorf HRA 14045, USt-IdNr.: DE 202525868
AGES International GmbH & Co. KG
AG D?sseldorf HRA 16636, USt-IdNr.: DE 813749831
AGES ETS GmbH
AG D?sseldorf HRB 55580, USt-IdNr.: DE 814789134
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Message: 2
Date: Mon, 22 Nov 2010 14:19:37 +0100
From: Emmanuel Lacour <elacour at easter-eggs.com>
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] ProcessCustomfieldUpdates in a perl shell
	script
Message-ID: <20101122131937.GD2625 at easter-eggs.com>
Content-Type: text/plain; charset=us-ascii

On Mon, Nov 22, 2010 at 12:06:35PM +0100, Wolfram Huettermann wrote:
> Hello,
> 
> I have got one very short question. Which module should I use and
> which paths should I shift in @INC, so that I can use the function
> ProcessCustomFieldUpdates in a perl shell script, an executable .pl
> from the shell?
> 

it lives in RT::Interface::Web (lib/RT/Interface/Web.pm).



------------------------------

Message: 3
Date: Mon, 22 Nov 2010 14:30:54 +0100
From: muellejo at aschendorff.de
To: Jerrad Pierce <jpierce at cambridgeenergyalliance.org>,
	rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RTx::BecomeUser vs RT::Authen::ExternalAuth
Message-ID: <20101122143054.77b3b46e at braindead.world.tld>
Content-Type: text/plain; charset=US-ASCII

Hello Jerrad,

I installed your BecomeUser version from
http://search.cpan.org/~jpierce/RTx-BecomeUser-1.10_2/
but it does not appear in Configuration -> Tools unfortunately.

I am using rt 3.8.8. with RT::Authen::ExternalAuth could this be the the
problem ?

I believe that files are in place and the permissions are fine. 
Or do I have to put something into the Set(@Plugins, qw/../); array ?

# find $PWD | grep -i Become
/data/rt3/local/man/auto/RTx/BecomeUser
/data/rt3/local/man/auto/RTx/BecomeUser/.packlist
/data/rt3/local/man/man3/RTx::BecomeUser.3pm
/data/rt3/local/plugins/RTx-BecomeUser
/data/rt3/local/plugins/RTx-BecomeUser/lib
/data/rt3/local/plugins/RTx-BecomeUser/lib/RTx
/data/rt3/local/plugins/RTx-BecomeUser/lib/RTx/BecomeUser.pm
/data/rt3/local/plugins/RTx-BecomeUser/html
/data/rt3/local/plugins/RTx-BecomeUser/html/Admin
/data/rt3/local/plugins/RTx-BecomeUser/html/Admin/Tools
/data/rt3/local/plugins/RTx-BecomeUser/html/Admin/Tools/BecomeUser.html
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad
min
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad
min/Elements
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad
min/Elements/UserTabs
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad
min/Elements/UserTabs/Default
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad
min/Elements/ToolTabs
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad
min/Elements/ToolTabs/Default

Or is there another way using RT::Authen::ExternalAuth to become someone
else in rt to test the permissions etc
without having to change the password of the user ?

Thanks in advance
Joe



------------------------------

Message: 4
Date: Mon, 22 Nov 2010 14:26:26 +0000
From: Gary Holmes <linedancer at gmail.com>
To: rt-users at lists.bestpractical.com
Subject: [rt-users] RT 3.8.4 - adding comments with Google Chrome
Message-ID:
	<AANLkTi=k-dL4c9BXx1O_ck+HANEs21Bwj+NeCorMYYC_ at mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Hi all,

We're using RT 3.8.4 on Ubuntu 10.10. I've noticed recently that the
textarea that is used to input comments on tickets is not displaying when
I'm using Google Chrome. I have 9.0.587.0 but the issue occurred on releases
prior to that. Nothing has changed for our setup except the updates to
Chrome, so I'm assuming that it's related.

If I use IE or Firefox - no problem.

>From the source produced by .../Ticket/Update.html, in firefox:

<textarea class="messagebox" cols="72" rows="15" name="UpdateContent" id=
"UpdateContent">

In Chrome:

<textarea class="messagebox" cols="72" rows="15" name="UpdateContent"
id="UpdateContent" style="display: none; ">

I suspect this behavior is programmed in. It used to work OK. Is there
a workaround or a fix for this?

Thanks,

Gary
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Message: 5
Date: Mon, 22 Nov 2010 08:56:54 -0600
From: "John Alberts" <John.Alberts at exlibrisgroup.com>
To: <rt-users at lists.bestpractical.com>
Subject: [rt-users] scrip to send email suddenly stopped working
Message-ID:
	
<4CB3E05044AE6D47989FF271DEF16ADA080F2136 at us-ex02.Corp.Exlibrisgroup.com>
	
Content-Type: text/plain; charset="iso-8859-1"

I have a scrip working on the 'on create' condition and set to 'send email'
action to our group email address, so that we are notified when a new ticket
is created.  It's been working great until last Friday.  All of a sudden I
noticed we stopped getting these emails from RT.  The only thing that
changed on the system is that I added another scrip with a 'user defined'
condition.  I wasn't sure if that condition failing would cause RT to stop
processing the other scrips, so I deleted that new scrip in an attempt to
fix the problem.  It didn't help.
I enabled debug logging to a file.  I can see the following in the log file
when I create a new ticket.

[Mon Nov 22 14:54:09 2010] [debug]: Found 6 scrips for TransactionCreate
stage with applicable type(s) Create
(/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)
[Mon Nov 22 14:54:09 2010] [debug]: About to commit scrips for transaction
#8397 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187)
[Mon Nov 22 14:54:09 2010] [debug]: Committing scrip #3 on txn #8397 of
ticket #431 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)


and I see 2 messages further down like 'Committing scrip #x', but it never
does scrip #12, which is the one that sends an email to our group.  The
other odd thing is that I only have 3 scrips for 'TransactionCreate' stage,
not 6.

Any ideas how I can further troubleshoot this?

Thanks


-- 
John Alberts
Hosted Services
Exlibris USA
john.alberts at exlibrisgroup.com

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Message: 6
Date: Mon, 22 Nov 2010 11:20:06 -0500
From: Roman Steven <romansteve at gmail.com>
To: rt-users at lists.bestpractical.com
Subject: [rt-users] RT 3.9.6 Search Features Missing.
Message-ID:
	<AANLkTikgMMNEHCJTbo2Q95cYtviA8AHOz2VpoXm9SUON at mail.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1

Hi,

I installed RT 3.9.6 on a Ubuntu 10 server, and so far I like it.

What I am not seeing is the ability to click on the search link
features like edit search , advanced, show results and bulk update.

I do see html under /opt/rt3/share/html/Search, just not in the menus.

Do I  need to configure those features?

I am logged in with root and with an account with super user features.

Thanks,
R.S.


------------------------------

Message: 7
Date: Mon, 22 Nov 2010 11:24:04 -0500
From: Jesse Vincent <jesse at bestpractical.com>
To: Roman Steven <romansteve at gmail.com>
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RT 3.9.6 Search Features Missing.
Message-ID: <20101122162403.GN7767 at bestpractical.com>
Content-Type: text/plain; charset=us-ascii




On Mon, Nov 22, 2010 at 11:20:06AM -0500, Roman Steven wrote:
> Hi,
> 
> I installed RT 3.9.6 on a Ubuntu 10 server, and so far I like it.
> 
> What I am not seeing is the ability to click on the search link
> features like edit search , advanced, show results and bulk update.
> 
> I do see html under /opt/rt3/share/html/Search, just not in the menus.
> 
> Do I  need to configure those features?
> 

Here's what I see under the web2 and aileron themes.
http://fsck.com/~jesse/tmp/2010-11-22/16eca341-4b44-40c0-ab67-2fc6572070e3/w
eb2.png
http://fsck.com/~jesse/tmp/2010-11-22/d3929014-9e2e-4c04-abbd-4a3b08e6b127/a
ileron.png

What do you see?


Best,
Jesse


------------------------------

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