[rt-users] rt with freeside
Kris Germann
kris_germann at 295.ca
Mon Nov 22 21:14:13 EST 2010
If I'm not mistaken you'll have to start by rebuilding the perl modules..
Ie. make perl-modules, make install-perl-modules, than run edit the toplevel Makefile set RT_External=0, RT_Internal=1, make config, and so on...
Kris
Supervisor, Sales & Technical Support
Fibernetics Corporation
605 Boxwood Drive
Cambridge ON, N3E1A5
Sent wirelessly from my BlackBerry device on the Bell network.
Envoyé sans fil par mon terminal mobile BlackBerry sur le réseau de Bell.
-----Original Message-----
From: "Ravi" <crrao at goldenit.net.au>
Sender: rt-users-bounces at lists.bestpractical.com
Date: Tue, 23 Nov 2010 11:41:40
To: <rt-users at lists.bestpractical.com>
Subject: [rt-users] rt with freeside
Hi,
i installed freeside in my system, i accedentally set Ticketing system set
to RT_External
it should be RT_internal, after setting RT_External my freeside
webinterface not working
where can i set back to RT_internal
Ravi
-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
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Subject: RT-Users Digest, Vol 80, Issue 76
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Today's Topics:
1. numeric search RTFM (Ingo.Itter at ages.de)
2. Re: ProcessCustomfieldUpdates in a perl shell script
(Emmanuel Lacour)
3. Re: RTx::BecomeUser vs RT::Authen::ExternalAuth
(muellejo at aschendorff.de)
4. RT 3.8.4 - adding comments with Google Chrome (Gary Holmes)
5. scrip to send email suddenly stopped working (John Alberts)
6. RT 3.9.6 Search Features Missing. (Roman Steven)
7. Re: RT 3.9.6 Search Features Missing. (Jesse Vincent)
----------------------------------------------------------------------
Message: 1
Date: Mon, 22 Nov 2010 13:53:17 +0100
From: Ingo.Itter at ages.de
To: rt-users at lists.bestpractical.com
Subject: [rt-users] numeric search RTFM
Message-ID:
<OFD82A1E13.788DA9FC-ONC12577E3.0046972F-C12577E3.0046CC19 at ages.de>
Content-Type: text/plain; charset="utf-8"
Hello,
i try to search an RTFM Articel with the Topic "Error Number 8016" by i've
got no results.
I think, if i query a nummer, the system search only Articel Numbers ?
Is that true and how can i search numeric Phases ?
Greetings from Germany
Ingo
_______________________________________________________________________
Gesch?ftsf?hrer: Rolf Herzog, Thomas Benk
AGES Maut System GmbH & Co. KG
AG D?sseldorf HRA 14045, USt-IdNr.: DE 202525868
AGES International GmbH & Co. KG
AG D?sseldorf HRA 16636, USt-IdNr.: DE 813749831
AGES ETS GmbH
AG D?sseldorf HRB 55580, USt-IdNr.: DE 814789134
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Message: 2
Date: Mon, 22 Nov 2010 14:19:37 +0100
From: Emmanuel Lacour <elacour at easter-eggs.com>
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] ProcessCustomfieldUpdates in a perl shell
script
Message-ID: <20101122131937.GD2625 at easter-eggs.com>
Content-Type: text/plain; charset=us-ascii
On Mon, Nov 22, 2010 at 12:06:35PM +0100, Wolfram Huettermann wrote:
> Hello,
>
> I have got one very short question. Which module should I use and
> which paths should I shift in @INC, so that I can use the function
> ProcessCustomFieldUpdates in a perl shell script, an executable .pl
> from the shell?
>
it lives in RT::Interface::Web (lib/RT/Interface/Web.pm).
------------------------------
Message: 3
Date: Mon, 22 Nov 2010 14:30:54 +0100
From: muellejo at aschendorff.de
To: Jerrad Pierce <jpierce at cambridgeenergyalliance.org>,
rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RTx::BecomeUser vs RT::Authen::ExternalAuth
Message-ID: <20101122143054.77b3b46e at braindead.world.tld>
Content-Type: text/plain; charset=US-ASCII
Hello Jerrad,
I installed your BecomeUser version from
http://search.cpan.org/~jpierce/RTx-BecomeUser-1.10_2/
but it does not appear in Configuration -> Tools unfortunately.
I am using rt 3.8.8. with RT::Authen::ExternalAuth could this be the the
problem ?
I believe that files are in place and the permissions are fine.
Or do I have to put something into the Set(@Plugins, qw/../); array ?
# find $PWD | grep -i Become
/data/rt3/local/man/auto/RTx/BecomeUser
/data/rt3/local/man/auto/RTx/BecomeUser/.packlist
/data/rt3/local/man/man3/RTx::BecomeUser.3pm
/data/rt3/local/plugins/RTx-BecomeUser
/data/rt3/local/plugins/RTx-BecomeUser/lib
/data/rt3/local/plugins/RTx-BecomeUser/lib/RTx
/data/rt3/local/plugins/RTx-BecomeUser/lib/RTx/BecomeUser.pm
/data/rt3/local/plugins/RTx-BecomeUser/html
/data/rt3/local/plugins/RTx-BecomeUser/html/Admin
/data/rt3/local/plugins/RTx-BecomeUser/html/Admin/Tools
/data/rt3/local/plugins/RTx-BecomeUser/html/Admin/Tools/BecomeUser.html
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad
min
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad
min/Elements
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad
min/Elements/UserTabs
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad
min/Elements/UserTabs/Default
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad
min/Elements/ToolTabs
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Ad
min/Elements/ToolTabs/Default
Or is there another way using RT::Authen::ExternalAuth to become someone
else in rt to test the permissions etc
without having to change the password of the user ?
Thanks in advance
Joe
------------------------------
Message: 4
Date: Mon, 22 Nov 2010 14:26:26 +0000
From: Gary Holmes <linedancer at gmail.com>
To: rt-users at lists.bestpractical.com
Subject: [rt-users] RT 3.8.4 - adding comments with Google Chrome
Message-ID:
<AANLkTi=k-dL4c9BXx1O_ck+HANEs21Bwj+NeCorMYYC_ at mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
Hi all,
We're using RT 3.8.4 on Ubuntu 10.10. I've noticed recently that the
textarea that is used to input comments on tickets is not displaying when
I'm using Google Chrome. I have 9.0.587.0 but the issue occurred on releases
prior to that. Nothing has changed for our setup except the updates to
Chrome, so I'm assuming that it's related.
If I use IE or Firefox - no problem.
>From the source produced by .../Ticket/Update.html, in firefox:
<textarea class="messagebox" cols="72" rows="15" name="UpdateContent" id=
"UpdateContent">
In Chrome:
<textarea class="messagebox" cols="72" rows="15" name="UpdateContent"
id="UpdateContent" style="display: none; ">
I suspect this behavior is programmed in. It used to work OK. Is there
a workaround or a fix for this?
Thanks,
Gary
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Message: 5
Date: Mon, 22 Nov 2010 08:56:54 -0600
From: "John Alberts" <John.Alberts at exlibrisgroup.com>
To: <rt-users at lists.bestpractical.com>
Subject: [rt-users] scrip to send email suddenly stopped working
Message-ID:
<4CB3E05044AE6D47989FF271DEF16ADA080F2136 at us-ex02.Corp.Exlibrisgroup.com>
Content-Type: text/plain; charset="iso-8859-1"
I have a scrip working on the 'on create' condition and set to 'send email'
action to our group email address, so that we are notified when a new ticket
is created. It's been working great until last Friday. All of a sudden I
noticed we stopped getting these emails from RT. The only thing that
changed on the system is that I added another scrip with a 'user defined'
condition. I wasn't sure if that condition failing would cause RT to stop
processing the other scrips, so I deleted that new scrip in an attempt to
fix the problem. It didn't help.
I enabled debug logging to a file. I can see the following in the log file
when I create a new ticket.
[Mon Nov 22 14:54:09 2010] [debug]: Found 6 scrips for TransactionCreate
stage with applicable type(s) Create
(/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)
[Mon Nov 22 14:54:09 2010] [debug]: About to commit scrips for transaction
#8397 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187)
[Mon Nov 22 14:54:09 2010] [debug]: Committing scrip #3 on txn #8397 of
ticket #431 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
and I see 2 messages further down like 'Committing scrip #x', but it never
does scrip #12, which is the one that sends an email to our group. The
other odd thing is that I only have 3 scrips for 'TransactionCreate' stage,
not 6.
Any ideas how I can further troubleshoot this?
Thanks
--
John Alberts
Hosted Services
Exlibris USA
john.alberts at exlibrisgroup.com
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Message: 6
Date: Mon, 22 Nov 2010 11:20:06 -0500
From: Roman Steven <romansteve at gmail.com>
To: rt-users at lists.bestpractical.com
Subject: [rt-users] RT 3.9.6 Search Features Missing.
Message-ID:
<AANLkTikgMMNEHCJTbo2Q95cYtviA8AHOz2VpoXm9SUON at mail.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1
Hi,
I installed RT 3.9.6 on a Ubuntu 10 server, and so far I like it.
What I am not seeing is the ability to click on the search link
features like edit search , advanced, show results and bulk update.
I do see html under /opt/rt3/share/html/Search, just not in the menus.
Do I need to configure those features?
I am logged in with root and with an account with super user features.
Thanks,
R.S.
------------------------------
Message: 7
Date: Mon, 22 Nov 2010 11:24:04 -0500
From: Jesse Vincent <jesse at bestpractical.com>
To: Roman Steven <romansteve at gmail.com>
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RT 3.9.6 Search Features Missing.
Message-ID: <20101122162403.GN7767 at bestpractical.com>
Content-Type: text/plain; charset=us-ascii
On Mon, Nov 22, 2010 at 11:20:06AM -0500, Roman Steven wrote:
> Hi,
>
> I installed RT 3.9.6 on a Ubuntu 10 server, and so far I like it.
>
> What I am not seeing is the ability to click on the search link
> features like edit search , advanced, show results and bulk update.
>
> I do see html under /opt/rt3/share/html/Search, just not in the menus.
>
> Do I need to configure those features?
>
Here's what I see under the web2 and aileron themes.
http://fsck.com/~jesse/tmp/2010-11-22/16eca341-4b44-40c0-ab67-2fc6572070e3/w
eb2.png
http://fsck.com/~jesse/tmp/2010-11-22/d3929014-9e2e-4c04-abbd-4a3b08e6b127/a
ileron.png
What do you see?
Best,
Jesse
------------------------------
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