[rt-users] asset "change log" field

[Josh Narins]

> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Darin Perusich
> Sent: Wednesday, November 24, 2010 8:25 AM
> Subject: [rt-users] asset "change log" field
>
> Hello,
>
> I'm new to RT and I'm not sure how to go about creating this. I'd like
> to be able to log changes that are made to assets, which are mostly
> computers, and I haven't been having much luck figuring it out. I'm not
> changing the properties of the asset like IPaddr, name, or custom
> fields, but rather changes made on the asset.
>
> For example if I updated the RT_SiteConfig.pm and restarted apache I'd
> like to log the date/time this happened, different from the time it was
> logged, whether or not files were checked into version control if
> applicable, backout plan, whether or not it was successful, etc.

Custom Fields for dates are coming with RT4.

There already exists a RT::Integration::SVN which loosely hooks RT and SVN together, if you are using SVN, to keep track of files committed for the ticket.

The backout plan sounds like a textarea, unless they are almost all identical.

As for success? Wouldn't you just change the final status to "resolved" (success) or something else (not success)?

> Give the number of elements I'd like to capture I don't know how to do
> this with custom fields which appear to only be for single items. If
> anyone can provide some guidance on how to accomplish this or if you've
> already done so it will be greatly appreciated.
>



Josh Narins
Director of Application Development
SeniorBridge
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jnarins at seniorbridge.com

SeniorBridge
Managing Complex Chronic Care
http://www.seniorbridge.com



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