[rt-users] scrip to send email suddenly stopped working

[Kevin Falcone]

On Wed, Nov 24, 2010 at 11:44:12AM -0600, John Alberts wrote:
>    Sorry to re-post this, but I'm still completely stuck with this issue and I'm not sure how to
>    further troubleshoot it.  Anyone have any ideas?

Unfortunately, you don't say what scrips you have set up (or what
scrip 12 is).  You can try this patch I wrote for something else
recently that adds extra debugging about which scrips are skipped and
let me know if it helps you identify the issue.
https://github.com/bestpractical/rt/commit/a13aa111b176f8cf5562e5d92f3570188af1794e

-kevin

>    On 11/22/2010 08:56 AM, John Alberts wrote:
> 
>      I have a scrip working on the 'on create' condition and set to 'send email' action to our
>      group email address, so that we are notified when a new ticket is created.  It's been
>      working great until last Friday.  All of a sudden I noticed we stopped getting these emails
>      from RT.  The only thing that changed on the system is that I added another scrip with a
>      'user defined' condition.  I wasn't sure if that condition failing would cause RT to stop
>      processing the other scrips, so I deleted that new scrip in an attempt to fix the problem.
>      It didn't help.
>      I enabled debug logging to a file.  I can see the following in the log file when I create a
>      new ticket.
> 
>      [Mon Nov 22 14:54:09 2010] [debug]: Found 6 scrips for TransactionCreate stage with
>      applicable type(s) Create (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)
>      [Mon Nov 22 14:54:09 2010] [debug]: About to commit scrips for transaction #8397
>      (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187)
>      [Mon Nov 22 14:54:09 2010] [debug]: Committing scrip #3 on txn #8397 of ticket #431
>      (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
> 
>      and I see 2 messages further down like 'Committing scrip #x', but it never does scrip #12,
>      which is the one that sends an email to our group.  The other odd thing is that I only have
>      3 scrips for 'TransactionCreate' stage, not 6.
> 
>      Any ideas how I can further troubleshoot this?
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