[rt-users] scrip to send email suddenly stopped working

[John Alberts]

Sorry to re-post this, but I'm still completely stuck with this issue and I'm not sure how to further troubleshoot it.  Anyone have any ideas?

Thanks

John


On 11/22/2010 08:56 AM, John Alberts wrote: 

	I have a scrip working on the 'on create' condition and set to 'send email' action to our group email address, so that we are notified when a new ticket is created.  It's been working great until last Friday.  All of a sudden I noticed we stopped getting these emails from RT.  The only thing that changed on the system is that I added another scrip with a 'user defined' condition.  I wasn't sure if that condition failing would cause RT to stop processing the other scrips, so I deleted that new scrip in an attempt to fix the problem.  It didn't help.
	I enabled debug logging to a file.  I can see the following in the log file when I create a new ticket.
	
	[Mon Nov 22 14:54:09 2010] [debug]: Found 6 scrips for TransactionCreate stage with applicable type(s) Create (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:370)
	[Mon Nov 22 14:54:09 2010] [debug]: About to commit scrips for transaction #8397 (/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm:187)
	[Mon Nov 22 14:54:09 2010] [debug]: Committing scrip #3 on txn #8397 of ticket #431 (/opt/rt3/bin/../lib/RT/Scrips_Overlay.pm:190)
	
	
	and I see 2 messages further down like 'Committing scrip #x', but it never does scrip #12, which is the one that sends an email to our group.  The other odd thing is that I only have 3 scrips for 'TransactionCreate' stage, not 6.
	
	Any ideas how I can further troubleshoot this?
	
	Thanks
	
	
	-- 
	John Alberts
	Hosted Services
	Exlibris USA
	john.alberts at exlibrisgroup.com
	



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