[rt-users] RT 3.8.7 - Need urgent help to configure RT::FM

[Rithy R]

Hi Kevin,
I really want to run SLA and RTFM with RT 3.8.7 since I am new to RT. Can you please advise some configuration example? I am running Ubuntu 10. Thank you so much.

Regards,Rithy




> Date: Thu, 25 Nov 2010 08:39:01 -0500
> From: falcone at bestpractical.com
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM
> 
> On Thu, Nov 25, 2010 at 12:59:53PM +0000, Rithy R wrote:
> >    Hi Kevin,
> >    I am new to RT so even I tried to download RT3.8.8 and install it manually on Ubuntu 10, I
> >    cannot complete it. The error return after I run:
> >    /etc/request-tracker3.8/sbin/rt-setup-database *dba rt *prompt-for-dba-password *action
> >    upgrade
> >    The RTAddressRegexp option is not set in the config. Not setting this option results in
> >    additional SQL queries to check whether each address belongs to RT or not. It is especially
> >    important to set this option if RT recieves emails on addresses that are not in the database
> >    or config. (/etc/request-tracker3.8/sbin/../lib/RT/Config.pm:343)
> 
> You should configure your RTAddressRegexp in RT_SiteConfig.pm.  If you
> only use the addresses configured as CorrespondAddress/CommentAddress
> on your queues or globally, then you can safely ignore this error (it
> has been downgraded to a warning for 3.8.9)
> 
> I asked a coworker to investigate and he was able to use RTFM
> and SLA simultaneously on 3.8.7 and 3.8.8.
> 
> -kevin
> 
> > 
> >    > Date: Wed, 17 Nov 2010 09:42:57 -0500
> >    > From: falcone at bestpractical.com
> >    > To: rt-users at lists.bestpractical.com
> >    > Subject: Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM
> >    >
> >    > On Wed, Nov 17, 2010 at 05:07:29AM +0000, Rithy R wrote:
> >    > > If I remove RT::FM from RT_SiteConfig.pm, the SLA extension work immediately, it can set
> >    due
> >    > > date based on my setting just like before. Please kindly help out...
> >    >
> >    > Does it happen on 3.8.8?
> >    >
> >    > -kevin
> >    >
> >    > > > Date: Tue, 16 Nov 2010 20:51:36 -0500
> >    > > > From: falcone at bestpractical.com
> >    > > > To: rt-users at lists.bestpractical.com
> >    > > > Subject: Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM
> >    > > >
> >    > > > On Wed, Nov 17, 2010 at 01:35:49AM +0000, Rithy R wrote:
> >    > > > > After I applied the setting, restart apache I found RTFM menu in RT 3.8.7 web
> >    interface (I
> >    > > > > logged in as root). I can create article at this time. The problem is, when create new
> >    > > ticket,
> >    > > > > my SLA extension assigned correct sla level I set up but it never change due date/time
> >    > > like
> >    > > > > before. What are missing here? Can you advise your configuration that made these two
> >    > > > > extensions work together? I do appreciate your advice and wish all the best.
> >    > > >
> >    > > > If you disable RTFM does it suddenly work again? The SLA extension
> >    > > > works using Scrips, which RTFM doesn't change.
> >    > > >
> >    > > > -kevin
 		 	   		  
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