[rt-users] Antwort: Re: numeric search RTFM

[Kevin Falcone]

On Fri, Nov 26, 2010 at 08:38:29AM +0100, Ingo.Itter at ages.de wrote:
>    in the RTFM Overview Screen is a "Search RTFM" Field.
>    We've created a Article with the Name: "Event: 8019 Source: NTBackup"
>    If we search by the keyword "8019",  RTFM reportet "No matches"

Yes, that search's logic is "If you type in a number, try to load it
as an id, otherwise search by summary and description"

-kevin

>    Kevin Falcone                               An rt-users at lists.bestpractical.com
>    <falcone at bestpractical.com>              Kopie
>    Gesendet von:                            Thema Re: [rt-users] numeric search RTFM [AGES: Viren
>    rt-users-bounces at lists.bestpractical.com       gepr*ft !!]
> 
>    25.11.2010 15:11
> 
>    +----------------------------------+
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> 
>    On Mon, Nov 22, 2010 at 01:53:17PM +0100, Ingo.Itter at ages.de wrote:
>    >    Hello,
>    >
>    >    i try to search an RTFM Articel with the Topic "Error Number 8016" by i've got no
>    results.
>    >    I think, if i query a nummer, the system search only Articel Numbers ?
>    >    Is that true and how can i search numeric Phases ?
> 
>    You don't say how you're searching.  From the quick search?  From the
>    article search builder?  Do you mean Topic or do you mean you are
>    searching for the summary?
> 
>    -kevin
> 
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