[rt-users] Upgrading RT 3.8.1 to 3.8.8

[Kevin Falcone]

On Thu, Oct 07, 2010 at 04:47:55PM -0400, Joe Vermeulen wrote:
> Followed the README and ran the upgrade path but there seems to be an
> issue with ExtractCustomFieldValues; error below:

Looks like you installed RT-Extension-ExtractCustomFieldValues but
haven't enabled it as a plugin for the Scrip which is using it.

-kevin

> [Thu Oct 07 16:22:06 2010] [error] Require of
> RT::Action::ExtractCustomFieldValues failed.\nCan't locate
> RT/Action/ExtractCustomFieldValues.pm in @INC (@INC contains:
> /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib
> /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi
> /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl
> /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl
> /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .
> /etc/httpd) at (eval 3061) line 3.\n\nCompilation failed in require at
> (eval 2) line 1.\n
> [Thu Oct 07 16:22:06 2010] [error] Can't load Perl file:
> /opt/rt3/bin/webmux.pl for server rt-test.lakeheadu.ca:0, exiting...
> 
> I removed RTFM as an extension incase it was causing an error and no
> help.  Also checked dependecies with no errors.
> 
> RHEL 5.5, MySQL 5.1.51, Perl 5.8.8, Apache 2.2.3
> 
> -- 
> Joe Vermeulen
> Lakehead University
> Technology Services Centre
> 
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
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