[rt-users] Upgrading RT 3.8.1 to 3.8.8

[Joe Vermeulen]

Thanks Kevin, it was an extension issue with it not being loaded
properly.  That's what I had originally figured but I had the syntax
slightly off and now it is working.  Anyway incase anybody else runs
into this issue for the mailing list archive it's (in RT_SiteConfig.pm
with RT v3.8.x):

Set(@Plugins,qw(RT::Extension::ExtractCustomFieldValues));


>
> ------------------------------
>
> Message: 4
> Date: Thu, 7 Oct 2010 16:53:25 -0400
> From: Kevin Falcone <falcone at bestpractical.com>
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Upgrading RT 3.8.1 to 3.8.8
> Message-ID: <20101007205325.GO4363 at jibsheet.com>
> Content-Type: text/plain; charset="us-ascii"
>
> On Thu, Oct 07, 2010 at 04:47:55PM -0400, Joe Vermeulen wrote:
>> Followed the README and ran the upgrade path but there seems to be an
>> issue with ExtractCustomFieldValues; error below:
>
> Looks like you installed RT-Extension-ExtractCustomFieldValues but
> haven't enabled it as a plugin for the Scrip which is using it.
>
> -kevin
>
>> [Thu Oct 07 16:22:06 2010] [error] Require of
>> RT::Action::ExtractCustomFieldValues failed.\nCan't locate
>> RT/Action/ExtractCustomFieldValues.pm in @INC (@INC contains:
>> /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib
>> /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi
>> /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl
>> /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi
>> /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl
>> /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .
>> /etc/httpd) at (eval 3061) line 3.\n\nCompilation failed in require at
>> (eval 2) line 1.\n
>> [Thu Oct 07 16:22:06 2010] [error] Can't load Perl file:
>> /opt/rt3/bin/webmux.pl for server rt-test.lakeheadu.ca:0, exiting...
>>
>> I removed RTFM as an extension incase it was causing an error and no
>> help.  Also checked dependecies with no errors.
>>
>> RHEL 5.5, MySQL 5.1.51, Perl 5.8.8, Apache 2.2.3
>>
>> --
>> Joe Vermeulen
>> Lakehead University
>> Technology Services Centre
>>
>> RT Training in Washington DC, USA on Oct 25 & 26 2010
>> Last one this year -- Learn how to get the most out of RT!
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-- 
Joe Vermeulen
Lakehead University
Technology Services Centre