[rt-users] Pressing the ticket Create button twice creates the same ticket twice

[Markus.Kummer at t-systems.com]

Dear list,

My environment:

RT 3.8.8
Perl 5.8.8
apache 2.2.8
FastCGI 2.4.6
OS: Ubuntu or SuSE (same behaviour)

I have a problem with the ticket creation. The following situation:

A user wants to create a ticket and clicks the create button. Because of a slow network connection the response takes some seconds. The user is impatient and presses the create button again. -> Two tickets with different id's but same content are created. The user can create the same ticket as long as the response from the first create has come back.

This did not occur in RT 3.4.6.

Is there any way to deactivate the create button until the request has finished?

Thanks for any help.

Best regards,

Markus
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E-Mail: markus.kummer at t-systems.com 

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