[rt-users] Help with RT::Extension::SLA and BUSINESS::HOURS

[Ruslan Zakirov]

Hi,

Have you seen the following:

http://search.cpan.org/~ruz/RT-Extension-SLA-0.03/lib/RT/Extension/SLA.pm#Configuring_business_hours

As you can see your %ServiceBusinessHours looks different. If you need
only one schedule then name it Default and it would be used for all
agreements by default.

On Fri, Oct 15, 2010 at 5:32 AM, Leigh Havas <slicer at onthenet.com.au> wrote:
> On 15/10/10 10:49 AM, Slicer085 wrote:
>>
>> Hi There,
>>
>> I have Upgraded to 3.8.8, have installed all the correct modules and
>> things
>> are looking good.
>>
>> I have an issue with the RT::Extension::SLA Extension working with
>> BUSINESS::HOURS.
>> <snip>
>>
>>
>> Any suggestions?
>>
>
> Further to this...
>
> If I set the hours manually in
> /usr/lib/perl5/site_perl/5.8.8/Business/Hours.pm
>
> It works.  But then I cannot set it per/queue.  Unless someone has any other
> solution?
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>



-- 
Best regards, Ruslan.