[rt-users] Problem with Approval Creation

[Torsten Brumm]

OK, problem fixed, found the error.
Use AdminCC: {$Tickets{'TOP'}->AdminCc->MemberEmailAddressesAsString()}
instead


Torsten



2010/10/15 Brumm, Torsten / Kuehne + Nagel / Ham MI-ID <
torsten.brumm at kuehne-nagel.com>

>  Dear List,
> i'm trying to create an approval Ticket (RT 3.6.5) with the following
> Template:
>
> ===Create-Ticket: INVEST
> Subject: Manager Approval for Investment: {$Tickets{"TOP"}->Id} -
> {$Tickets{"TOP"}->Subject}
> Depended-On-By: TOP
> Refers-To: {$Tickets{'TOP'}->Id()}
> Queue: ___APPROVAL
> Type: approval
> Requestor: {$Tickets{'TOP'}->RequestorAddresses()}
> AdminCC: {$Tickets{'TOP'}->AdminCc->MemberEmailAddresses()}
> Content-Type: text/plain
> Content: Your approval is requested for the ticket {$Tickets{"TOP"}->Id}:
> {$Tickets{"TOP"}->Subject}
>
> {$Tickets{"TOP"}->Transactions->First->Content()}
> ENDOFCONTENT
>
> Script for this:
>
> OnOpen
> CreateTickets
> Template: Approval
>
> So, when a ticket is going to open, create an approval ticket
>
> This is working fine so far, but this Part:
>
> AdminCC: {$Tickets{'TOP'}->AdminCc->MemberEmailAddresses()}
> wont work, the adminCC Field is empty.
>
> Before the ticket is going to open, we add a group as admincc to the
> ticket, and this group members should later on also the approvers.
>
> Below the logfile output:
>
> [Fri Oct 15 10:26:58 2010] [debug]: Workflow: processing create-INVEST of
> RT::Ticket=HASH(0xa6d3980) (/opt/rt3/lib/RT/Action/CreateTickets.pm:588)
> [Fri Oct 15 10:26:58 2010] [debug]: Workflow: evaluating
> Subject: Manager Approval for Investment: {$Tickets{"TOP"}->Id} -
> {$Tickets{"TOP"}->Subject}
> Depended-On-By: TOP
> Refers-To: {$Tickets{'TOP'}->Id()}
> Queue: ___APPROVAL
> Type: approval
> Requestor: {$Tickets{'TOP'}->RequestorAddresses()}
> AdminCC: {$Tickets{'TOP'}->AdminCc->MemberEmailAddresses()}
> Content-Type: text/plain
> Content: Your approval is requested for the ticket {$Tickets{"TOP"}->Id}:
> {$Tickets{"TOP"}->Subject}
>
> {$Tickets{"TOP"}->Transactions->First->Content()}
> ENDOFCONTENT (/opt/rt3/lib/RT/Action/CreateTickets.pm:881)
> [Fri Oct 15 10:26:58 2010] [debug]: Workflow: yielding
> Subject: Manager Approval for Investment: 44425100 - TEST 9 bitten
> ignorieren
> Depended-On-By: TOP
> Refers-To: 44425100
> Queue: ___APPROVAL
> Type: approval
> Requestor: someuser at company.com
> AdminCC:
> Content-Type: text/plain
> Content: Your approval is requested for the ticket 44425100: TEST 9 bitten
> ignorieren
>
> Requested_by_Region: HQ - Head Quarter
> Requested_by_Name: Some Name
> Value: 123
> Remarks:
>
> TEST
>
>
> ENDOFCONTENT (/opt/rt3/lib/RT/Action/CreateTickets.pm:897)
> Any ideas? I'm confused at the moment :-(
>
> Thanks
>
> Torsten
>
> Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann
> (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian
> Marnetté, Mark Reinhardt, Jens Wollesen, Klaus Jäger (stellv.), Sitz:
> Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878,
> Persönlich haftende Gesellschaft: Kühne & Nagel A.G., Sitz:
> Contern/Luxemburg, Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne
>
>
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>



-- 
MFG

Torsten Brumm

http://www.brumm.me
http://www.elektrofeld.de
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