[rt-users] Antwort: RE: default owner [AGES: Viren geprüft !!]

[Ingo.Itter at ages.de]

Hello Steve,

it works, thank you





Steve Anderson <steve.anderson at bipsolutions.com> 
15.10.2010 12:11

An
"Ingo.Itter at ages.de" <Ingo.Itter at ages.de>, 
"rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com>
Kopie

Thema
RE: [rt-users] default owner [AGES: Viren geprüft !!]






Easiest way is with a scrip. The scrip below is one that my team uses. 
It?s slightly different than what you?re wanting, as it only acts if the 
creator is a member of our team; as the team is only three people, I?ve 
just hard coded the ids, but if you remove the return 1 unless ($actor==60 
line, it?ll do what you want. 
 
 
Steve Anderson
 
 
Scrip:
 
On create
User Defined
Global Template: Blank
Transaction Create
Custom Action preparation code: return 1;
Custom Action Cleanup code:
 
  # get actor ID
  my $Actor = $self->TransactionObj->Creator;
 
  # if actor is RT_SystemUser then get out of here
  return 1 if $Actor == $RT::SystemUser->id;
 
  # don't set owner unless requestor is a member of the network team
  return 1 unless ($Actor == 60 || $Actor == 53802 || $Actor == 105200);
 
 
  # get out unless ticket owner is nobody
  return 1 unless $self->TicketObj->Owner == $RT::Nobody->id;
 
  # ok, try to change owner
  $RT::Logger->info("Auto assign ticket #". $self->TicketObj->id ." to 
user #". $Actor );
  my ($status, $msg) = $self->TicketObj->SetOwner( $Actor );
 
  unless( $status ) {
    $RT::Logger->error( "Impossible to assign the ticket to $Actor: $msg" 
);
    return undef;
  }
  $self->TicketObj->SetStatus('open');
  return 1;
 
 
 
 
 
 
From: rt-users-bounces at lists.bestpractical.com 
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of 
Ingo.Itter at ages.de
Sent: 15 October 2010 08:06
To: rt-users at lists.bestpractical.com
Subject: [rt-users] default owner
 

Hello List, 


how can i set default owner to the value of the creator ?. The default 
setting is nobody 


Thank you 
_______________________________________________________________________
Geschäftsführer: Rolf Herzog, Thomas Benk
AGES Maut System GmbH & Co. KG
AG Düsseldorf HRA 14045, USt-IdNr.: DE 202525868
AGES International GmbH & Co. KG
AG Düsseldorf HRA 16636, USt-IdNr.: DE 813749831
AGES ETS GmbH
AG Düsseldorf HRB 55580, USt-IdNr.: DE 814789134 

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_______________________________________________________________________
Geschäftsführer: Rolf Herzog, Thomas Benk
AGES Maut System GmbH & Co. KG
AG Düsseldorf HRA 14045, USt-IdNr.: DE 202525868
AGES International GmbH & Co. KG
AG Düsseldorf HRA 16636, USt-IdNr.: DE 813749831
AGES ETS GmbH
AG Düsseldorf HRB 55580, USt-IdNr.: DE 814789134
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