[rt-users] On transaction, replace ticket's subject with transaction's subject

[Kris Germann]

I'm wondering if this is something I should be capable of doing, however 
right now it eludes me.

For standard requests which have common subjects, for example, Subject: 
CUSTOMER NAME - PHONE NUMBER

I'm attempting to write a scrip which then enables us to replace 
ticket's subject with the transaction's subject line, so if say we're 
doing an order for a customer, and in this case the order is rejected, 
the person who rejected it would add "REJECTED" to the subject: CUSTOMER 
NAME - PHONE NUMBER REJECTED.

I'm wondering if there is a way as the subject here says, to extract the 
correspondence subject (changed subject from the email reply) and change 
the ticket title accordingly...

Has anyone had any success with this?
-- 
Kris