[rt-users] Mandatory rt at a glance items by group

[Kevin Falcone]

On Fri, Oct 15, 2010 at 10:00:56AM -0400, Chris Hall wrote:
>    I think I may have asked this before, but didn't quite get the answer I was looking for. I'm
>    looking for a way to mandate items on the RT at a glance screen for people based on group
>    membership. For example, I'd like to make a custom search that says "tickets that haven't been
>    commented on in 3 days and are not closed" which I have the search built for.. but I want it
>    to show up on the front page of all members of the "helpdesk" group, without them needing to
>    do anything special. How would I do something like this?

You'll either need to script adding that search to that group or
create a group Dashboard and have folks use that as their home page
instead.

-kevin
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20101026/b34a1dda/attachment.sig>