[rt-users] RTIR : tag used in templates for queues "Incident Reports" and "Blocks"

[Xavier Montagutelli]

The queue own tag is not taken into account in the templates included in RTIR.


--- RT-IR-2.4.4/etc/initialdata.orig    2010-10-16 00:49:30.000000000 +0200
+++ RT-IR-2.4.4/etc/initialdata 2010-10-16 00:50:30.000000000 +0200
@@ -599,7 +599,7 @@
  -------------------------------------------------------------------------
  Please include the string:

-         [{ $rtname } #{ $Ticket->id }]
+         [{ $Ticket->QueueObj->SubjectTag || $rtname } #{ $Ticket->id }]

  in the subject line of all future correspondence about this issue. To do so,
  you may reply to this message.
@@ -637,7 +637,7 @@
  -------------------------------------------------------------------------
  Please include the string:

-         [{$rtname} #{$Ticket->id}]
+         [{$Ticket->QueueObj->SubjectTag || $rtname} #{$Ticket->id}]

  in the subject line of all future correspondence about this issue. To do so,
  you may reply to this message.
@@ -655,7 +655,7 @@
  -------------------------------------------------------------------------
  Please include the string:

-         [{$rtname} #{$Ticket->id}]
+         [{$Ticket->QueueObj->SubjectTag || $rtname} #{$Ticket->id}]

  in the subject line of all future correspondence about this issue. To do so,
  you may reply to this message.



-- 
Xavier Montagutelli
Université de Limoges - Service Commun Informatique
123 Avenue ALBERT THOMAS
87060 LIMOGES CEDEX
Tél : +33 (0)5 55 45 77 20