[rt-users] RTIR : tag used in templates for queues "Incident Reports" and "Blocks"

[Ruslan Zakirov]

Thanks. Pushed into 2.4 branch and will be part of RTIR 2.4.6 further versions.

On Sat, Oct 16, 2010 at 3:02 AM, Xavier Montagutelli
<xavier.montagutelli at unilim.fr> wrote:
>
> The queue own tag is not taken into account in the templates included in
> RTIR.
>
>
> --- RT-IR-2.4.4/etc/initialdata.orig    2010-10-16 00:49:30.000000000 +0200
> +++ RT-IR-2.4.4/etc/initialdata 2010-10-16 00:50:30.000000000 +0200
> @@ -599,7 +599,7 @@
>  -------------------------------------------------------------------------
>  Please include the string:
>
> -         [{ $rtname } #{ $Ticket->id }]
> +         [{ $Ticket->QueueObj->SubjectTag || $rtname } #{ $Ticket->id }]
>
>  in the subject line of all future correspondence about this issue. To do
> so,
>  you may reply to this message.
> @@ -637,7 +637,7 @@
>  -------------------------------------------------------------------------
>  Please include the string:
>
> -         [{$rtname} #{$Ticket->id}]
> +         [{$Ticket->QueueObj->SubjectTag || $rtname} #{$Ticket->id}]
>
>  in the subject line of all future correspondence about this issue. To do
> so,
>  you may reply to this message.
> @@ -655,7 +655,7 @@
>  -------------------------------------------------------------------------
>  Please include the string:
>
> -         [{$rtname} #{$Ticket->id}]
> +         [{$Ticket->QueueObj->SubjectTag || $rtname} #{$Ticket->id}]
>
>  in the subject line of all future correspondence about this issue. To do
> so,
>  you may reply to this message.
>
>
>
> --
> Xavier Montagutelli
> Université de Limoges - Service Commun Informatique
> 123 Avenue ALBERT THOMAS
> 87060 LIMOGES CEDEX
> Tél : +33 (0)5 55 45 77 20
>
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>



-- 
Best regards, Ruslan.