[rt-users] how to pre-fill fields?

[Jason Edgar]

Thanks Mathieu. I needed to create a directory between Callbacks and Ticket to invoke the Callback when creating a new ticket.
e.g. local/html/Callbacks/MyCallbacks/Ticket/Create.html/Default 
But I am getting the following error:

Error during compilation of /opt/rt3/local/html/Callbacks/MyCallbacks/Ticket/Create.html/Default: Global symbol "%ARGSRef" requires explicit package name at /opt/rt3/local/html/Callbacks/MyCallbacks/Ticket/Create.html/Default line 3. Global symbol "%ARGSRef" requires explicit package name at /opt/rt3/local/html/Callbacks/MyCallbacks/Ticket/Create.html/Default line 4. Global symbol "%ARGSRef" requires explicit package name at /opt/rt3/local/html/Callbacks/MyCallbacks/Ticket/Create.html/Default line 5. 

Can you please help. Also, what is the ARGSRef for the description text-area field?
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On Sun, 17 Oct 2010 11:35:08 -0400, Mathieu Longtin wrote:
> This is a simple example, you will need some perl code. This sets
> the subject and the requestor, unless they are already set. You
> could set other fields as well.
>
> Put this in the file
> local/html/Callbacks/Ticket/Create.html/Default of you RT
> installation. Create the directory path if needed.
>
> <%INIT>
> my $ARGSRef = $ARGS{'ARGSRef'};
> if ( not $ARGSRef{'id'} ) { # Check if the ticket is really empty
> before doing anything   $ARGSRef{'Subject'} ||= 'Default subject';
>
> $ARGSRef{'Requestor'} ||= 'mydefault at requestor.com'; } </%INIT>
> <%ARGS> </%ARGS>
>
> --
> Mathieu Longtin
> 1-514-803-8977
>
>
> On Sun, Oct 17, 2010 at 9:55 AM, Jason Edgar <superjuke at gmail.com>
> wrote:
>
>> Thanks Mathieu. I am particularly interested in the CallBack
>> method you mention but I am not a Perl programmer.
> Can you give an example to show how I can e.g. set the subject
> field to "Hello World"? ___________________________________
>
>
> On Sat, 16 Oct 2010 22:59:48 -0400, Mathieu Longtin wrote:
>
>> If you're coming from another page, you can post the value of the
>> fields you want. Look at share/html/Ticket/Create for the
>> variable names.
>>
>> If you want to put default values, create a callback for
>> Ticket/Create that would fill the required fields.
>>
>> --
>> Mathieu Longtin
>> 1-514-803-8977
>>
>>
>> On Sat, Oct 16, 2010 at 7:50 PM, Jason Edgar
>> <superjuke at gmail.com> wrote:
>>
>>> I would be interested in seeing your solution, though I don't
>>> know if I'd be able to use it. Can't I prefill the fields with
>>> a scrip?
>>>
>> ------------------------
>>
>>> On Sat, 16 Oct 2010 23:27:26 +0000, Joe Harris wrote: I have a
>>> simple php page I use for my users to submit tickets that
>>> utilizes the commandbyemail plugin to set fields like subject,
>>> duedate, priority and to add an admincc. I am not near my
>>> office network, but if you're interested, I can post the page
>>> code or upload it. It supports attachments as well, but I limit
>>> them to 2MB within the php code (which can be changed).
>>>
>>> Let me know if there is interest.
>>>
>>> Joe
>>>
>>> Sent from blackberry
>>>
>>> -----Original Message-----
>>> From: Jason Edgar <superjuke at gmail.com>
>>> Sender: rt-users-bounces at lists.bestpractical.com Date: Sat, 16
>>> Oct 2010 18:14:30 To: <rt-users at lists.bestpractical.com> Reply-
>>> To: superjuke at gmail.com Subject: [rt-users] how to pre-fill
>>> fields?
>>>
>>> How do I pre-fill a field(e.g. the subject fill or description
>>> field). .i.e how do I modify RT so that when I click 'new
>>> ticket' the subject or description fill would already have text
>>> that I entered somewhere else?
>>>
>>> RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one
>>> this year -- Learn how to get the most out of RT!
>>
>>
>> RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one
>> this year -- Learn how to get the most out of RT!