[rt-users] how to pre-fill fields?

[Mathieu Longtin]

This is a simple example, you will need some perl code. This sets the
subject and the requestor, unless they are already set. You could set other
fields as well.

Put this in the file local/html/Callbacks/Ticket/Create.html/Default of you
RT installation. Create the directory path if needed.

<%INIT>
my $ARGSRef = $ARGS{'ARGSRef'};
if ( not $ARGSRef{'id'} ) { # Check if the ticket is really empty before
doing anything
  $ARGSRef{'Subject'} ||= 'Default subject';
  $ARGSRef{'Requestor'} ||= 'mydefault at requestor.com';
}
</%INIT>
<%ARGS>
</%ARGS>

--
Mathieu Longtin
1-514-803-8977


On Sun, Oct 17, 2010 at 9:55 AM, Jason Edgar <superjuke at gmail.com> wrote:

> Thanks Mathieu. I am particularly interested in the CallBack method you
> mention but I am not a Perl programmer.
> Can you give an example to show how I can e.g. set the subject field to
> "Hello World"?
> ___________________________________
>
>
> On Sat, 16 Oct 2010 22:59:48 -0400, Mathieu Longtin wrote:
> > If you're coming from another page, you can post the value of the
> > fields you want. Look at share/html/Ticket/Create for the variable
> > names.
> >
> > If you want to put default values, create a callback for
> > Ticket/Create that would fill the required fields.
> >
> > --
> > Mathieu Longtin
> > 1-514-803-8977
> >
> >
> > On Sat, Oct 16, 2010 at 7:50 PM, Jason Edgar <superjuke at gmail.com>
> > wrote:
> >
> >> I would be interested in seeing your solution, though I don't
> >> know if I'd be able to use it. Can't I prefill the fields with a
> >> scrip?
> > ------------------------
> >
> >> On Sat, 16 Oct 2010 23:27:26 +0000, Joe Harris wrote: I have a
> >> simple php page I use for my users to submit tickets that
> >> utilizes the commandbyemail plugin to set fields like subject,
> >> duedate, priority and to add an admincc. I am not near my office
> >> network, but if you're interested, I can post the page code or
> >> upload it. It supports attachments as well, but I limit them to
> >> 2MB within the php code (which can be changed).
> >>
> >> Let me know if there is interest.
> >>
> >> Joe
> >>
> >> Sent from blackberry
> >>
> >> -----Original Message-----
> >> From: Jason Edgar <superjuke at gmail.com>
> >> Sender: rt-users-bounces at lists.bestpractical.com Date: Sat, 16
> >> Oct 2010 18:14:30 To: <rt-users at lists.bestpractical.com> Reply-
> >> To: superjuke at gmail.com Subject: [rt-users] how to pre-fill
> >> fields?
> >>
> >> How do I pre-fill a field(e.g. the subject fill or description
> >> field). .i.e how do I modify RT so that when I click 'new ticket'
> >> the subject or description fill would already have text that I
> >> entered somewhere else?
> >>
> >> RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one
> >> this year -- Learn how to get the most out of RT!
> >
> >
> > RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this
> > year -- Learn how to get the most out of RT!
>
>
>
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