[rt-users] Multiple LDAP servers with EmailCompletion

[Thomas Sibley]

On 19 Oct 2010 11:52, Andrew Marosi wrote:
> I’ve been searching around but unable to locate the correct parameters
> for having more than one LDAP server to have EmailCompletion check
> against.  Here’s the snippet from my RT_SiteConfig.pm:

RTx-EmailCompletion doesn't support multiple LDAP servers like
ExternalAuth does.  The multiple Set() lines for the same configuration
variable just overwrite it.

Thomas


> Set($EmailCompletionLdapServer, "dc01.corp.XYZ.com");
> 
> Set($EmailCompletionLdapBase, "dc=corp,dc=XYZ,dc=com");
> 
> Set($EmailCompletionLdapUser, "rtldap");
> 
> Set($EmailCompletionLdapPass, "password");
> 
> Set($EmailCompletionLdapMinLength, 1);
> 
> Set($EmailCompletionLdapFilter, "(objectclass=user)");
> 
> Set($EmailCompletionLdapServer, "dc02.XYZ2.com");
> 
> Set($EmailCompletionLdapBase, "dc=XYZ2,dc=com");
> 
> Set($EmailCompletionLdapUser, "otherrtldap");
> 
> Set($EmailCompletionLdapPass, "password");
> 
> Set($EmailCompletionLdapMinLength, 1);
> 
> Set($EmailCompletionLdapFilter, "(objectclass=user)");
> 
>  
> 
> I have a feeling it doesn’t know which set of criteria to match against
> –and that’s why we end up getting sporadic results.
> 
>  
> 
> We are using RT-Authen-ExternalAuth against the same two LDAP servers,
> and that’s working great for email->ticket creation/requestor creation
> as well as authentication.
> 
>  
> 
> Thanks for any help!
> 
>  -Andy
>