[rt-users] Multiple LDAP servers with EmailCompletion

[Andrew Marosi]

Thanks for the clarification Thomas.
Anyone have any ideas on how to accomplish the same result with a different solution?  Thanks!

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Thomas Sibley
Sent: Tuesday, October 19, 2010 10:16 AM
To: rt-users at bestpractical.com
Subject: Re: [rt-users] Multiple LDAP servers with EmailCompletion

On 19 Oct 2010 11:52, Andrew Marosi wrote:
> I’ve been searching around but unable to locate the correct parameters
> for having more than one LDAP server to have EmailCompletion check
> against.  Here’s the snippet from my RT_SiteConfig.pm:

RTx-EmailCompletion doesn't support multiple LDAP servers like
ExternalAuth does.  The multiple Set() lines for the same configuration
variable just overwrite it.

Thomas


> Set($EmailCompletionLdapServer, "dc01.corp.XYZ.com");
>
> Set($EmailCompletionLdapBase, "dc=corp,dc=XYZ,dc=com");
>
> Set($EmailCompletionLdapUser, "rtldap");
>
> Set($EmailCompletionLdapPass, "password");
>
> Set($EmailCompletionLdapMinLength, 1);
>
> Set($EmailCompletionLdapFilter, "(objectclass=user)");
>
> Set($EmailCompletionLdapServer, "dc02.XYZ2.com");
>
> Set($EmailCompletionLdapBase, "dc=XYZ2,dc=com");
>
> Set($EmailCompletionLdapUser, "otherrtldap");
>
> Set($EmailCompletionLdapPass, "password");
>
> Set($EmailCompletionLdapMinLength, 1);
>
> Set($EmailCompletionLdapFilter, "(objectclass=user)");
>
>
>
> I have a feeling it doesn’t know which set of criteria to match against
> –and that’s why we end up getting sporadic results.
>
>
>
> We are using RT-Authen-ExternalAuth against the same two LDAP servers,
> and that’s working great for email->ticket creation/requestor creation
> as well as authentication.
>
>
>
> Thanks for any help!
>
>  -Andy
>