[rt-users] Unread messages

[Ruslan Zakirov]

Hello Kristofer,

Try to use __UpdateStatus__ column in the format string you use for
that search. I know it's not the best way, but close to what you're
looking for.

On Tue, Oct 19, 2010 at 10:26 PM, Kristofer Pettijohn
<kristofer at cybernetik.net> wrote:
> Hello,
>
> I am fairly new to RT, and am trying to get used to using it in my
> environment.
>
> Is there an easy way for me to view which of my tickets have emails that are
> unread?  I find myself going into the main dashboard, and then checking
> tickets multiple times a day to see if they have the header at the top
> saying that there are unread messages.  There must be an easier way to see
> this from the dashboard?
>
> Thanks,
> Kris
>



-- 
Best regards, Ruslan.