[rt-users] Unread messages

[Kenneth Marshall]

Can you do a search with tickets that are last updated by someone
who isn't you?

Ken

On Tue, Oct 19, 2010 at 03:14:41PM -0500, Kristofer Pettijohn wrote:
> Kenneth, 
> 
> I'm sorry, I may have not been clear on my request. I do want it to show the unread message notification. My issue with RT is that it doesn't have a dashboard showing only Tickets that have unread messages so I can quickly go to them. I find myself going into individual tickets to look for that Unread message notification, which seems wasteful of time. 
> 
> 
> From: "Kenneth Crocker" <kfcrocker at lbl.gov> 
> To: rt-users at lists.bestpractical.com 
> Sent: Tuesday, October 19, 2010 2:14:04 PM 
> Subject: Re: [rt-users] Unread messages 
> 
> Kristopher, 
> 
> You can set that to whatever you want as a Global default, but you can reverse that on an individual basis in "Preferences". 
> 
> Kenn 
> LBNL 
> 
> 
> On Tue, Oct 19, 2010 at 12:12 PM, Kenneth Crocker < kfcrocker at lbl.gov > wrote: 
> 
> 
> Kristofer, 
> 
> Change your "RT_SiteConfig.pm" file in /opt/rt3/etc to include this setting: 
> 
> 
> 
> Set($ShowUnreadMessageNotifications, 0); # turn off notice 
> 
> 
> 
> 
> You'll need to bounce/restart Apache or your VM environment. 
> 
> 
> 
> 
> Kenn 
> 
> LBNL 
> 
> 
> 
> 
> 
> 
> On Tue, Oct 19, 2010 at 11:26 AM, Kristofer Pettijohn < kristofer at cybernetik.net > wrote: 
> 
> 
> 
> 
> Hello, 
> 
> I am fairly new to RT, and am trying to get used to using it in my environment. 
> 
> Is there an easy way for me to view which of my tickets have emails that are unread? I find myself going into the main dashboard, and then checking tickets multiple times a day to see if they have the header at the top saying that there are unread messages. There must be an easier way to see this from the dashboard? 
> 
> Thanks, 
> Kris 
> 
>