[rt-users] Stripping Confidentiality and other stuff from emailed tickets, comments, correspondence

[Josh Narins]

I've looked into MailPlugins, but unless I'm reading the wrong section of the documentation, they are for auth/authz aspects of mail, and not for rewriting the content of the mail to, as I plan, remove redundant confidentiality agreements and signatures.

I've been looking in RT::EmailParser and I see a _ParseMIMEEntity function which calls a handy-sounding _PostProcessNewEntity but I don't see any hooks in there for the casual user, so, either I need to wedge the code I need in there myself or need to be edjumakayted about where I should be looking.




Josh Narins

Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Fax: (212) 994-4260
Mobile: (917) 488-6248
jnarins at seniorbridge.com
seniorbridge.com<http://www.seniorbridge.com/>

[http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif]
From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On Behalf Of Ruslan Zakirov
Sent: Thursday, October 07, 2010 9:39 AM
To: Josh Narins
Cc: Ruslan Zakirov; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Stripping Confidentiality and other stuff from emailed tickets, comments, correspondence


Then look into MailPlugins.

Regards, Ruslan. From phone.
2010 10 7 17:34 пользователь "Josh Narins" <jnarins at seniorbridge.com<mailto:jnarins at seniorbridge.com>> написал:
> That may be true, but I know exactly how to do what I want in perl, but don't know anything about how this would happen in postfix.
>
> Someone else, offlist, recommended postfix, but I tried a bunch of different searches "postfix (remove|delete|strip) signature" and didn't find one relevant link.
>
>
>
> Josh Narins
>
> Director of Application Development
> SeniorBridge
> 845 Third Ave
> 7th Floor
> New York, NY 10022
> Tel: (212) 994-6194
> Fax: (212) 994-4260
> Mobile: (917) 488-6248
> jnarins at seniorbridge.com<mailto:jnarins at seniorbridge.com>
> seniorbridge.com<http://seniorbridge.com><http://www.seniorbridge.com/>
>
> [http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif]
> From: ruslan.zakirov at gmail.com<mailto:ruslan.zakirov at gmail.com> [mailto:ruslan.zakirov at gmail.com<mailto:ruslan.zakirov at gmail.com>] On Behalf Of Ruslan Zakirov
> Sent: Thursday, October 07, 2010 9:33 AM
> To: Josh Narins
> Cc: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
> Subject: Re: [rt-users] Stripping Confidentiality and other stuff from emailed tickets, comments, correspondence
>
>
> Hi.
>
> If you are talking about incoming mail then it's better to use external tool before mailgate.
>
> If it's outgoing mail then first of all you have to figure out where you insert that text.
>
> Regards, Ruslan. From phone.
> 2010 10 6 18:50 пользователь "Josh Narins" <jnarins at seniorbridge.com<mailto:jnarins at seniorbridge.com><mailto:jnarins at seniorbridge.com<mailto:jnarins at seniorbridge.com>>> написал:
>> How can I do this?
>>
>> The company automatically puts a lot of information at the bottom of each email and between that and the commenting of the original message it gets to be quite excessive.
>>
>> I'm happy to modify RT's perl/Mason code directly, if that's what is required, as long someone tells me where.
>>
>> I figured it would be rt-mailgate, but I had no luck there.
>>
>> Thanks in advance,
>>
>>
>>
>> Josh Narins
>>
>> Director of Application Development
>> SeniorBridge
>> 845 Third Ave
>> 7th Floor
>> New York, NY 10022
>> Tel: (212) 994-6194
>> Fax: (212) 994-4260
>> Mobile: (917) 488-6248
>> jnarins at seniorbridge.com<mailto:jnarins at seniorbridge.com><mailto:jnarins at seniorbridge.com<mailto:jnarins at seniorbridge.com>>
>> seniorbridge.com<http://seniorbridge.com><http://seniorbridge.com><http://www.seniorbridge.com/>
>>
>> [http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif]
>>
>> ________________________________
>> SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you.
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