[rt-users] Summary Searches

[Jason Ledford]

Sorry it took me so long to get back to this.  This is almost exactly what I am looking for.  I would like what this provides, but be able to filter it down to specific people.  That way certain groups can see just the people in that group, and not the entire system.  I am looking specifically at the OwnerSummary.  Can that be modified to fit my needs, or is there a GroupBy function that can be used in the ticketsql?

Thanks.

From: Torsten Brumm [mailto:torsten.brumm at googlemail.com]
Sent: Monday, October 11, 2010 11:17 AM
To: Jason Ledford
Cc: RT-Users at lists.bestpractical.com
Subject: Re: [rt-users] Summary Searches

Have a Look in Cpan for summarybyowner from ruslan, think thats what You're Looking for.

Von meinem iPhone gesendet

Am 11.10.2010 um 17:08 schrieb Jason Ledford <jledford at biltmore.com<mailto:jledford at biltmore.com>>:
I have searched the wiki and mailing list and can’t find my answer, so if its there feel free to point me in that direction.  I want to setup a search similar to the quicksearch, where I get (for example) the users I am concerned with seeing, and then across the top the same new open and stalled with summary numbers below.   That way each manager can easily see statistics on their reports without having to see the detail of each call.

I have created a search for these users and get get the search to work, but can’t figure out how to do the grouping to get summary numbers.  Help is appreciated.

Thanks.



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